Complaints jobs in United Kingdom

AtIMG, we’re proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure-seekers every minute of every day. Now, we’re looking for a detail-oriented and compassionateHealth Claims Handlerto join our growing team and help us deliver peace of mind to our global members.

📍Location:Surrey Office – Hybrid working model with1 in every 5 daysspent in the office.
📄Contract Type:Full-Time, Permanent
💰Salary:£26,000 – £28,500 (Based on Experience)

As aHealth Claims Handler, you’ll be the trusted point of contact for our members navigating international medical claims. From initial notification to final reimbursement, you’ll ensure every claim is handled with care, accuracy, and efficiency.

You’ll work closely with our Medical and Preauthorisation teams, assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital platforms. If you thrive in a fast-paced environment and love helping people, this is your moment to shine.

• Review and process claims in line with policy terms, ensuring timely and accurate outcomes.
• Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates.
• Ensure treatments meet accepted medical standards and costs are reasonable and customary.
• Respond to inbound calls, emails, and digital messages with empathy and professionalism.
• Maintain accurate documentation and manage your workload effectively.
• Escalate complex cases, potential fraud, or complaints to the appropriate teams.
• Contribute to process improvements and help shape the future of our claims operations.

Essential Skills:

• High attention to detail and strong numerical accuracy.
• Excellent communication skills—both written and verbal.
• Calm, diplomatic, and professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
• Critical thinking and problem-solving mindset.
• Ability to manage workloads independently and within a team.

Preferred Experience:

• Background in healthcare, travel, medical, pet, or personal accident claims.
• Familiarity with private or international medical insurance.
• Experience managing claim reserves and producing claims reports.
• Language skills (especially German or Spanish) are a plus!

• Hybrid Working Options
• Internal Promotion Opportunities
• Diverse & Inclusive Culture
• Birthday Day Off + Christmas Eve Off
• 22 Days Leave + 9 Bank Holidays (rising to 30 days)
• Summer & Christmas Parties
• Surprise Rewards(Yes, even Beyoncé tickets!)
• Employee of the Month/Year Awards
• 2 Volunteer Days Annually

Whether you're starting out or bringing years of experience, IMG is where your career can thrive. We’ll support your growth with expert training, a collaborative team, and opportunities to make a difference.

Apply nowand be part of something bigger.

At IMG, we don’t just process claims—we deliver peace of mind.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.