SME Renewals Account Manager - Bupa Global

Richmond Villages; Brighton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health insurance provider is seeking an SME Renewals Account Manager to manage a customer portfolio in a hybrid role based in Brighton or London. The ideal candidate will have proven experience in customer relationship management, excellent negotiation skills, and the ability to provide outstanding customer care. This role involves retaining and growing SME health insurance customers while efficiently managing account details and nurturing strong relationships with clients and brokers. Competitive salary and a welcoming work environment are offered.

Qualifications

• Proven experience managing a customer portfolio with regular contact.
• Excellent negotiation and presentation skills.
• Solid Microsoft skills and confidence working across systems.
• Clear communication of products in everyday language.
• Cultural sensitivity and geographical awareness.

Responsibilities

• Retain and grow a portfolio of SME health insurance customers.
• Manage all aspects of assigned accounts: renewal, retention, and pricing.
• Provide outstanding customer care and manage daily account issues.
• Maintain accurate customer records that meet regulatory standards.
• Plan and prioritise workload to meet service levels.

Skills

Customer portfolio management

Negotiation skills

Presentation skills

Microsoft skills

Time management

Consultative communication

Job description

SME Renewals Account Manager

Location: Staines, London or Brighton Office

Hybrid Role

FTC 6 months

Salary: from £32,000 plus Sales Incentive Plan

We make health happen

At Bupa, we're here to help people live longer, healthier, happier lives and make a better world. As an SME Account Manager, you'll play a key part in that purpose by building strong, trusted relationships with small and medium‑sized customers and the authorised brokers who support them.

Key Responsibilities

• Retain and grow a portfolio of SME health insurance customers (direct and via brokers) in line with agreed targets.
• Manage all aspects of assigned accounts: renewal, retention, expansion, pricing conversations and debt management.
• Provide outstanding customer care‑own day‑to‑day account issues, follow best‑practice processes, coordinate with teams, and update customers clearly.
• Keep product and service knowledge current so you can consultatively explain our cover to group administrators.
• Hold regular face‑to‑face or video meetings with customer groups; build relationships that lead to “win‑win” solutions for customers and Bupa Global.
• Renew and secure group schemes in good time; maintain accurate, up‑to‑date customer records that meet regulatory standards.
• Plan and prioritise workload to meet email and phone service levels; complete admin tasks within deadlines.
• Share competitor insights with colleagues; take part in training, coaching and self‑development to continually improve your sales techniques.
• Handle complaints confidently and elevate when needed; act with care, fairness and in line with UK or relevant overseas regulatory requirements.

What We're Looking For

• Proven experience managing a customer portfolio with regular in‑person or video contact.
• Excellent negotiation and presentation skills; articulate, self‑motivated and numerate.
• Solid Microsoft skills and confidence working across systems; strong time‑management.
• Clear, consultative communication‑able to explain products in everyday language.
• Good geographical awareness and global mindset, including sensitivity to cultural drivers and time zones.
• Desirable: knowledge of the healthcare market and Bupa Global products; an additional language is a plus.

Why Bupa

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Locations

Angel Court, London, Victory House, Brighton