Care jobs in United Kingdom

Hours Full Time- 37.5 hours per week, Shifts between 08:00-18:00 Monday to Friday

The Customer Service Advisor will be responsible for providing a high level of customer service to clients and healthcare professionals in the day-to-day management of customer service daily workflow.

• Manage inbound and outbound calls and e-mails for clients and healthcare professionals
• Sort and process incoming prescriptions and the management of EPS to create and complete client orders
• Maintain external communication from clients and healthcare professionals for example, Web Orders, My Pen and Caring
• Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders
• Register new clients to Fittleworth
• Process sample orders
• Update client cutting templates as needed
• Track missing parcels as needed, and manage returns / collections
• Log complaints as received, and request support of the Team Leader to manage complex queries
• Offer support and advice to fellow team members
• Work towards objectives to achieve set department KPI’s and personal development objective
• Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy
• Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients
• Actively promote Fittleworth to internal and external customers demonstrating the Values at all times
• Advocate and adhere to all Health and Safety policies and lead by example
• Adhering to all company policies and procedures and demonstrating positive behaviors
• Any other reasonable duties as requested by your supervisor, the Department Manager or Director or the Company Director Team in their absence

• Excellent customer service skills
• Excellent telephone manner
• Self-motivated with the determination to succeed
• The ability to multi-task in a high-volume environment
• Proactively collaborate with others
• Organised and good at managing priorities
• Previous experience of working in a high-volume customer experience environment.
• Previous telephone experience desirable
• Computer literate with a working knowledge of MS Word, Excel, PowerPoint, and Outlook.

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe the immutable principles of our business.

• Life Insurance Cover x10 Annual Salary (subject to T&C of scheme)
• Competitive full pension scheme of 8.5% employer contribution
• Employee cost of private healthcare covered with option to add family members
• A comprehensive, embedded Employee Assistance Programme
• Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre!
• 25 days annual leave, bank holidays
• 1 Me Day, 1 Volunteer day per annum
• Enhanced support on family friendly policy