Hire Controller

MEP Hire; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A construction industry service provider in the United Kingdom is seeking a Hire Controller to join their busy team. This role involves managing hire requests, ensuring timely equipment delivery, and providing excellent customer service. The ideal candidate must have strong communication skills and experience in fast-paced environments. Access to a car is beneficial due to the office location. The company offers a range of perks including a salary sacrifice pension, learning & development opportunities, and discounts on products.

Benefits

Bank Holidays automatically off

Closed between Christmas and New Year

Salary sacrifice pension

Free Tool Hire

Life Assurance cover 3x salary

Share save scheme

Learning & Development

Cycle to work scheme

Long service recognition

My Vp discounts

Discounts on HP products

EE mobile contract discount offers

Health Shield (discounted premiums)

Regit Assist 24/7 accident helpline

Qualifications

• Candidates should ideally be based in or around the Morley area.
• Public transport options are limited; access to a car and driving licence would be beneficial.

Responsibilities

• Responding to incoming calls and emails from customers.
• Processing on-hire and off-hire requests accurately.
• Preparing and issuing hire quotations.
• Coordinating equipment deliveries and collections.
• Maintaining records of customer activity.
• Resolving service issues efficiently.

Skills

Excellent telephone manner

Strong customer service skills

Experience in fast-paced environment

Basic computer literacy (MS Office/Outlook)

Knowledge of hire rental asset management systems

Knowledge of hire industry/construction

Tools

G42

Job description

We're looking for a confident and organised team player to join our busy team as a Hire Controller. This is a fast-paced, office-based role where you’ll play a key part in delivering great service to our construction industry customers. You’ll be responsible for processing hire requests, coordinating with our depots and transport team, and ensuring equipment is delivered on time and to specification.

This role is ideal for someone who thrives in a busy environment, enjoys working with people, and takes pride in getting the details right.

Due to the location of our office and the requirement for an 8:00 AM start, candidates should ideally be based in or around the Morley area. Public transport options are limited, so access to a car and a full driving licence would be beneficial.

Key Responsibilities

• Responding to incoming telephone calls and emails from customers, providing prompt and professional service.
• Processing on-hire and off-hire requests using our dedicated hire management system with a high level of accuracy.
• Preparing and issuing hire quotations based on customer requirements.
• Coordinating with operational depots and the transport team to arrange equipment deliveries, collections, and exchanges.
• Liaising with internal teams to ensure orders are fulfilled correctly and on time.
• Maintaining accurate records of customer activity, hire information, and system data.
• Assisting with checking product availability and supporting depot stock control processes.
• Helping to resolve any service issues or queries efficiently and escalating when required.

What We're Looking For

• Excellent telephone manner and strong customer service skills
• Experience of working in a fast paced environment
• Basic computer literacy – MS Office/Outlook skills
• Knowledge of G42 or other similar hire rental asset management systems advantageous
• Knowledge of hire industry/construction advantageous

What We Can Offer You

• Bank Holidays automatically off
• Closed between Christmas and New Year
• Salary sacrifice pension
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us

Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.

Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.

At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.

Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 01 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.

Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.