Zero Hours Service Driver

Swansway Garages Limited; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent automotive dealership in Stoke-on-Trent is seeking a Driver to provide prompt collection and delivery services for customers. The role involves managing vehicle deliveries, planning efficient routes, and maintaining customer relationships. Ideal candidates will have excellent customer service skills and a valid driver's license. Full-time position with various employee perks including holiday benefits and a pension scheme.

Benefits

Holidays that increase with length of service

Your Birthday off

Company Pension Scheme

Death in Service Benefit

Long service recognition

Annual flu jab

Discounts on products and services for family and friends

Cycle to work scheme

Employee recruitment referral payments

Employee assistance programme and counselling service

Occupational health services

Flexible working patterns

Car Benefit Scheme for employee or family

Qualifications

• Must have a valid driver's license.
• Experience in customer service roles is desirable.
• Good communication skills to interact with customers.

Responsibilities

• Deliver and collect customer vehicles for service or repair.
• Plan cost-effective routes for collections and deliveries.
• Ensure detailed handover to customers for all demo and replacement vehicles.
• Communicate details of work completed to customers.

Skills

Excellent Customer Service

Good attention to detail

Experience of managing own workload

Previous driving experience

Can do attitude

Job description

We are currently looking Driver to join our Audi dealership in Stoke. The role of a Driver is to provide a prompt collection and delivery service to our customers in the local area and to build customer relationships.

• Delivery and collection of customer vehicles for service or repair.
• Planning cost and time effective routes for collections and deliveries.
• Keeps colleagues informed of any delays or changes to plans.
• Ensures detailed handover to customers for all demo and replacement vehicles.
• Communicating to customers details of work completed, invoice and handover pack on vehicle return.
• Reporting customer issues to the Service/Sales Manager.
• Ensuring that any additional service or repair requirements identified by the customer are passed on to the Service team.
• Providing a lift service for customers wishing to be dropped off or picked up at a particular location.
• Talking to customers about new products and services.

• Excellent Customer Service
• Previous driving experience (desirable)
• Good attention to detail
• Experience of managing own workload
• “Can do” attitude

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands‑on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!

• Holidays that increase with length of service
• Your Birthday off
• Company Pension Scheme
• Death in Service Benefit
• Long service recognition
• Annual flu jab
• Discounts on products and services that extend to your family and friends
• Cycle to work scheme
• Employee recruitment referral payments
• Employee assistance programme and counselling service
• Occupational health services
• Flexible working patterns
• Car Benefit Scheme for employee or family

When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!