Underwriting Service Handler

Royal & Sun Alliance Insurance Ltd; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance provider is recruiting an Underwriting Service Handler in Liverpool. This role involves issuing renewals and new business, ensuring high customer satisfaction while communicating effectively with underwriters and brokers. Candidates should have experience in customer service, demonstrate excellent communication skills, and be comfortable in a dynamic environment. The position offers comprehensive training, an annual bonus, pension contributions, and various employee benefits.

Benefits

Annual discretionary bonus

Up to 11% pension contributions

25 days annual leave + bank holidays + buy/sell options

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Qualifications

• Previous experience in a customer service environment.
• Ability to handle a busy and fast-paced environment.
• Desire to help customers and provide tailored solutions.

Responsibilities

• Issue renewals, new business, and MTA's as required.
• Respond to underwriter and broker needs, ensuring satisfaction.
• Administer policy for newly acquired businesses per regulations.
• Communicate with underwriters and brokers via email and phone.

Skills

Customer service experience

Multi-tasking ability

Excellent communication skills

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

We are currently recruiting for Underwriting Service Handler's to join our team in Liverpool. You will be provided with a comprehensive training program which will provide you with skills and knowledge required to be successful.

You’ll make an impact by:

• You will be issuing renewal, new business, and MTA's following the process led by the Underwriting Criteria
• Responding to and ensuring underwriter and broker needs are appropriately met whilst customer service and satisfaction standards are consistently achieved in line with policies and processes.
• Provide policy administration on newly acquired business, delivering in line with regulatory requirements.
• Communicate with underwriters and brokers via email and telephone to make it easy for our customers to do business with us.

Your skills and experience:

• Previous experience within a customer service environment. This could be (but not limited to) financial services, retail, care industry, insurance
• Ability to multi-task in a busy and fast-paced environment
• Have a genuine desire to help customers, with the ability to listen, understand their needs and provide the best solutions
• Excellent communication skills, both written and verbal.

Why You’ll Love It Here:

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• 25 days annual leave + bank holidays + buy/sell options
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.