Travel Administration Team Leader – Lead & Develop Team

Fred Olsen Travel; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Ipswich is seeking a motivated Administration Team Leader to oversee day-to-day operations of the Customer Service team. In this full-time position, you will lead, coach, and mentor team members, ensuring efficiency and excellent customer service. Key responsibilities include training new staff, managing escalated queries, and contributing to business planning. Candidates should have strong problem-solving abilities and previous administration experience, ideally within the travel industry, although other backgrounds are welcome.

Benefits

BUPA medical

Life Assurance

Discounted holidays and cruises

Cashback incentives through MyBenefits

Qualifications

• Proven administration and people management experience.
• Ability to coach and mentor team members effectively.
• Strong problem-solving skills.

Responsibilities

• Oversee day-to-day operations of a Customer Service team.
• Deliver induction training for new starters.
• Manage escalated booking queries from staff and clients.

Skills

People management

Problem-solving

Organizational skills

Job description

A leading travel company in Ipswich is seeking a motivated Administration Team Leader to oversee day-to-day operations of the Customer Service team. In this full-time position, you will lead, coach, and mentor team members, ensuring efficiency and excellent customer service. Key responsibilities include training new staff, managing escalated queries, and contributing to business planning. Candidates should have strong problem-solving abilities and previous administration experience, ideally within the travel industry, although other backgrounds are welcome.