Tenancy Officer

Inside Housing Management; Oadby; Hybrid; GBP 34,000 - GBP 40,000; Full time

Job summary

A local council in Oadby is seeking an enthusiastic Tenancy Officer to join their team. The role involves providing tenancy services, income management, and ensuring excellent customer service for around 1,200 tenants. Candidates should have experience in tenancy management, a sound knowledge of best practices, and excellent communication skills. The position offers a competitive salary, great benefits including holiday time, and the flexibility to work on housing estates or in the office. A DBS check is required for this role.

Benefits

Competitive salary

Flexi-time

Generous local government pension scheme

Qualifications

• Sound knowledge of best practices and relevant legislation.
• Ability to address anti-social behaviour and tenancy breaches.

Responsibilities

• Provide tenancy services and support to tenants.
• Conduct estate and home visits.
• Manage low-level rental arrears.

Skills

Experience in tenancy management

Excellent communication skills

Job description

Salary:34,434 - Band 6 SCP 18-23
Working Hours: Full Time
Basis: Permanent
Department: Housing

Do you want to start a career that makes a real change?

We are looking for an enthusiastic individual to join our.

We are based in the beautiful Brocks Hill country park in Oadby and this part of Leicestershire is a great place to live, work and visit. Our council is a great organisation to work for, we offer a competitive salary and fantastic benefits including great holiday, flexi-time and the generous local government pension scheme about our benefits here https://www.oadby-wigston.gov.uk/pages/employee_benefits.

Tenancy Officers are required to spend a significant portion of their working time on our housing estates as well as in the office and will be required to work up to five days a week at either of these locations. We are supportive of flexible working arrangements where possible and encourage you to discuss this with us during the selection process.

The Tenancy and Estate team is responsible for providing tenancy services, income management, and estate services to approximately 1,200 tenants, ensuring excellent customer service and maintaining positive relationships with customers.

The Tenancy Officer will undertake responsibilities including-ups, addressing anti-social behaviour and tenancy breaches, low-level rental arrears, and providing general tenancy support. The role will include dealing with all aspects of housing management, including regular estate and home visits.

If you have experience in tenancy management and a sound knowledge of best practice and relevant legislation with excellent communications skills, we would love to hear from you. You can find out more by viewing the job description and person specification.

A DBS check is required for this post.

At Oadby and Wigston Borough Council, we are proud of our diversity and recognise the value this brings. We are fair and inclusive and welcome applications from people with different backgrounds.

We guarantee an interview with anyone who either has a disability or is a reservist/veteran and meets the criteria for this role if you apply under our guaranteed interview scheme.

Please contact James Waterton (Operations Manager) at [e-mail] for any informal enquiries.

Closing Date: TBC

There may be occasions where we close the advert before the closing date so we encourage you to apply as soon as possible.

To apply for this role you must complete our online application form https://myaccount.oadby-wigston.gov.uk/service/OWBC_Job_Application_Form (CVs will not be accepted)

If you have not heard from us within 14 days of the closing date, please assume your application has not been successful on this occasion.

Feedback will not be provided at this stage of the recruitment process.