Technical Support Shift Manager

Dematic; Stockport; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading logistics solutions company in Stockport is seeking a Technical Support Shift Manager to oversee support operations. Responsibilities include managing incidents, ensuring effective communication, and training team members during shifts. Candidates should have strong leadership skills, proven team management experience, and be comfortable working flexible hours including weekends and overnights.

Qualifications

• Ability to make sound decisions quickly.
• Comfortable working shifts, including weekends and overnights.
• Customer-facing experience in a technical support context.

Responsibilities

• Oversee technical support operations during assigned shifts.
• Manage incidents and escalations effectively.
• Conduct daily team meetings and handle shift handovers.

Skills

Strong leadership skills

Proven team management experience

Clear communication skills in English

Calm under pressure

Familiarity with incident management tools

Job description

Technical Support Shift Manager page is loaded## Technical Support Shift Managerlocations: Stockport, United Kingdomposted on: Posted Todayjob requisition id: JR-0082632Responsible for overseeing technical support operations during assigned shifts, ensuring incidents are handled efficiently, escalations are managed appropriately, and that handovers between shifts are thorough and effective.# **We offer:*** Manage incoming incidents for Dematic Software customers during shift hours* Prioritise and assign workloads based on business impact* Monitor shift activity, provide support and guidance to team members* Resolve escalations and ensure clear communication with other teams* Conduct daily team meetings and manage the shift handover process* Track team performance against targets and ensure daily objectives are met* Train and coach new team members* Ensure operational workflows and documented procedures are followed* Contribute to weekly performance reporting# **Tasks and Qualifications:*** Strong leadership skills with the ability to make sound decisions quickly* Proven team management or shift lead experience* Clear, confident communicator in English* Calm under pressure with a methodical and flexible approach to problem-solving* Familiarity with incident management tools and reporting systems* Customer-facing experience in a technical support context* Comfortable working shifts, including weekends and overnights