Technical Support Lead – Payments & API

Silverbear Ltd.; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Reading seeks a Technical Support Lead to oversee technical incidents and support processes for their cloud-native payments platform. You'll be responsible for triaging support tickets, analyzing logs, and improving incident management processes. This role offers the opportunity to work closely with Engineering and Operations to ensure platform stability and drive enhancements. Ideal candidates should have strong experience in technical support and incident management, especially within the payments sector.

Benefits

Competitive salary

Benefits package

Qualifications

• Strong experience in Technical Support or Incident Management.
• Background in payments (gateway, acquirer, card processing).
• Confident with API testing and log analysis.

Responsibilities

• Lead and manage technical incidents and escalations.
• Triage and prioritise support tickets with Dev/SRE/DevOps.
• Identify recurring issues and drive root-cause fixes.

Skills

Technical Support Experience

Incident Management

API Testing

Log Analysis

Strong Communication

Job description

A leading technology company in Reading seeks a Technical Support Lead to oversee technical incidents and support processes for their cloud-native payments platform. You'll be responsible for triaging support tickets, analyzing logs, and improving incident management processes. This role offers the opportunity to work closely with Engineering and Operations to ensure platform stability and drive enhancements. Ideal candidates should have strong experience in technical support and incident management, especially within the payments sector.