Technical Service Engineer

Dometic Group; Fraddam; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading mobile living solutions provider is looking for a Technical Service Engineer in Southern England. This role involves providing high-level technical support, installation, and customer service for Dometic's product portfolio, especially in the recreational and commercial sectors. Candidates should have 2-3 years of relevant service and support experience, a UK driving license, and strong customer interaction skills. Full-time position with an emphasis on customer satisfaction and technical expertise.

Qualifications

• 2-3+ years of equipment service and support experience.
• Experience with installation and testing of refrigeration or electronics.
• A full UK driving license is required.

Responsibilities

• Provide high-level technical support for Dometic products.
• Installation and testing of appliances in vehicles.
• Identify and implement process improvements.

Skills

Equipment service and support

Installation and repair of refrigeration systems

Customer service experience

Attention to detail

Computer literacy in Excel

Education

Formal qualification in refrigeration or electronics

Tools

Excel

CRM systems

Job description

Overview

Dometic Blandford Forum, England, United Kingdom

Dometic is a global market leader in the mobile living industry. We are hiring a Technical Service Engineer to join our field-based, Service Aftermarket Team for the Southern England region. The Technical Service Engineer, reporting to the UK Service Sales Manager, will contribute to sales success by ensuring customers and consumers receive the technical and installation service they require in a timely and efficient manner. This role involves hands-on field support for end users, dealers and OEMs, as well as product installation, training, and attendance at trade shows, providing technical support and engineering know-how in the recreational, commercial passenger vehicle and hospitality industries.

About The Position: The post-holder will be at the front line of the business, delivering the highest standards of technical service and customer satisfaction for the aftermarket Dometic product range.

Responsibilities

• Provide high level technical support for the relevant Dometic product portfolio to Dealers, Service Partners and End Consumers
• Caravan, motorhome and passenger vehicle appliance installation, testing, servicing, fault finding and repair
• Installation and testing of mobile power solutions (solar) in the above vehicles
• Be responsible for your own health and safety and aware of others health and safety at all times
• Maintain records for Customer Service Assistants / Dealers / Service Partners
• Identify processes and improvements that will drive efficiencies and business growth
• Attend annual trade shows and assist the sales team with technical enquiries
• Support customers via telephone, email, Teams
• Collaborate with colleagues to support Dometic's overall goals

Skills & Requirements

• 2-3+ years of equipment service and support (mechanical or electrical), repair and fault finding
• Experience installation, service or repair of at least one of the following: Refrigeration (absorption, compressor, thermo-electric); Air conditioning (including heat pumps); Electronics (inverters, charging systems, rectifiers, generators, power management); Cooking appliances (LPG, electric, alcohol)
• Experience dealing directly with customers/consumers
• Formal qualification in refrigeration, electronics, automotive electrics or another appropriate discipline (level 3 NVQ or equivalent) would be beneficial
• A full UK driving licence is required

What we look for in a successful candidate

• Practical experience in a Service and Customer facing environment
• High level of numeracy and attention to detail
• Computer literacy, experience with Excel and CRM systems
• Friendly, helpful demeanor and ability to stay professional under pressure
• Ability to provide written technical support using clear language
• Solutions-oriented mindset with good organizational skills

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of Dometic’s core values – Together We build our future, We play to win, We embrace change and We walk the talk. These values define how we work at Dometic.

Other

Please apply as soon as possible by sending your application. We screen applications continuously and start interviewing during the application period. Dometic is an equal opportunity employer and values diversity. We evaluate qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Manufacturing