Technical Heating Advisor

Enmase Ltd; Swindon; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading supplier in heating solutions is seeking a Technical Heating Advisor for a 6-month temp-to-perm role in Swindon. The position involves providing technical support for heating products, diagnosing faults, and resolving customer complaints. Ideal candidates should have strong communication skills, knowledge of heating systems, and a keen interest in technology. The role offers a salary around £40,000, training, and a supportive work environment with alternate shift patterns.

Benefits

Competitive salary

Training across product range

Supportive working environment

Pension

Bupa health insurance

Qualifications

• Strong interest in emerging technologies and commitment to professional development.

Responsibilities

• Provide technical support over the phone to engineers and installers.
• Diagnose faults on products while engineers are on site.
• Raise jobs for warranty issues and coordinate with customer services.
• Respond to customer complaints effectively.
• Log all technical calls accurately on the system.
• Handle technical queries via email.
• Offer face-to-face technical support when necessary.
• Prioritise calls based on urgency.
• Monitor recurring fault trends.
• Provide technical advice to a range of stakeholders.
• Support colleagues with technical queries.
• Maintain knowledge of new technologies and industry standards.

Skills

Knowledge of heating and hot water systems

Strong communication and problem-solving skills

Ability to handle customer complaints with diplomacy and professionalism

Well-organised with the ability to manage multiple tasks

Comfortable using databases

Keen interest in emerging technologies

Job description

Overview of the role

A Technical Heating Advisor is required for a 6-month temp-to-perm position based in Swindon. This role involves providing technical support to engineers, installers and customers for heating and hot water products both in and out of warranty. The position includes diagnosing faults, handling warranty processes, resolving complaints and offering advice across a wide range of technical queries. The successful candidate will be organised, customer-focused and able to manage multiple tasks in a fast-paced environment, with a strong interest in emerging technologies.

• Provide technical support over the phone to engineers and installers on site.

• Diagnose faults on products covered by warranty while engineers are on site.

• Raise jobs for warranty issues and coordinate with customer services for allocation.

• Respond to customer or installer complaints with effective solutions.

• Log all technical calls and communications accurately on the system.

• Handle technical queries via email and provide written advice.

• Offer face-to-face technical support on occasion to customers or installers visiting the office.

• Prioritise calls during busy periods based on urgency (onsite, warranty, non-warranty).

• Monitor and report on recurring fault trends, ensuring action is taken where necessary.

• Provide technical advice to engineers, contractors, architects, consultants and the public.

• Support colleagues with technical and design queries.

• Maintain up-to-date knowledge of new technologies and industry standards.

Preferred Ideal Experience & Skills Required

• Knowledge of heating and hot water systems.

• Strong communication and problem-solving skills.

• Ability to handle customer complaints with diplomacy and professionalism.

• Well-organised with the ability to manage multiple tasks.

• Comfortable using databases and logging information accurately.

• Keen interest in emerging technologies and ongoing professional development.

What’s on Offer

This is a 6-month temporary role with the opportunity to move into a permanent position. The role offers a competitive salary of £40,000, training across their product range as well as their systems, a supportive working environment and alternate early and late shifts which are still at good hours of working. This is an opportunity to build strong technical expertise while contributing to high-quality customer service delivery.

Salary : c£40k Base + OT, Pension, Bupa & more excellent benefits - 6 Months Temp to Perm.

Location : Swindon.

Hours : Alternate early and late shift pattern:

Early - Mon to Thurs 7.30am to 4.30pm, Fri 7.30am to 4pm

Late - Mon to Thurs 9am to 6pm, Fri 8.30am to 5pm

After 3 months leading to one in four Saturdays 8.30am to 1pm

Company

The organisation are one of Europe’s leading names in the Boiler, Heating and Renewable technology market.

Diversity & Inclusion

ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.

Contact: [e-mail]