Technical Consultant - 2nd line Support Engineer

Wanstor Limited; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading IT solutions provider based in Greater London is seeking a Technical Consultant - 2nd line Support Engineer to manage IT operations for their clients. This role involves troubleshooting, user management, and ensuring the smooth functioning of network services. The ideal candidate should have experience in IT support, particularly in a Microsoft environment. Benefits include generous time off and opportunities for personal development.

Benefits

24 days annual leave increasing to 28

Paid personal development days

Paid volunteer days

Social events throughout the year

Qualifications

• At least 1-2 years of experience in IT support.
• Proficient in Windows 10 and Microsoft environment.
• Networking skills equivalent to CCNA or CompTIA A+.

Responsibilities

• Manage email services in Office 365 and Microsoft Exchange.
• Setup and configure Windows PCs and laptops.
• Maintain good customer relations and manage site visits.

Skills

IT support experience

Windows 10 support

Networking knowledge

Active Directory management

Troubleshooting skills

Education

Relevant Microsoft technical qualifications

ITIL knowledge

Tools

Microsoft Office 365

VMware

Job description

Technical Consultant - 2nd line Support Engineer

Department: Service Management

Employment Type: Permanent - Full Time

Location: Hybrid

Description

👋 Hello. Welcome to Wanstor!

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!

We’re looking for a 2nd line Support Engineer (Technical Consultant). A Technical Consultant role at Wanstor includes ensuring smooth running of IT operations for our leading customers. You will need to take ownership of all requests, managing the process through to successful completion, whilst delivering best in class customer service.

What You'll Do

• Managing Email services in Office365 & Microsoft Exchange. Troubleshooting complex mail flow queries.
• User management including group creation and management
• Active Directory and Azure AD, managing multi factor authentication and VPN connectivity.
• Setup and configuration of Windows PCs and laptops. Using a range of services including MDM systems and Windows Intune to simplify the deployment of equipment and software
• Configuring and troubleshooting network connections in LAN, WAN, WIFI and DSL (Inc FTTC & FTTP, DIA & MPLS) Environments
• Configuring Microsoft Outlook and Exchange email, including setup on client devices such as laptops, tablets and mobile phones
• Monitoring and maintaining scheduled backups in VMware and Windows networks, implementing these in both test and live restores
• Maintaining good customer relations along with site visits in the greater London area
• Microsoft Office 365 integration
• Managing assets and inventories through software tools
• Migrating customer sites and users to new infrastructure
• Producing documentation for deployments and changes
• Customer projects including migration to Office 365 and Cloud services, building and managing virtual servers and orchestrating office and new site openings
• Customer infrastructure reviews covering IT service recommendations

What You'll Need

• Previous experience of IT support and projects at 1st/2nd line level
• Supporting Windows 10 within a Microsoft domain environment
• Deploying / troubleshooting / maintenance of hardware (Auto-Pilot & MDM)
• Networking and network troubleshooting (LAN, WAN, WIFI VPN, DSL routers). This will be to CCNA (or COMPTIA A+) standard.
• Experience of Microsoft server operating systems and technologies
• Relevant Microsoft technical qualifications
• Knowledge of ITIL, incident, problem and change management
• Able to understand and operate to the standards of Cyber Essentials for ITSecurity

What You'll Love

• 🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
• 📚 Continuous Learning: Participate with regular lunch and learn sessions with both internal and external speakers.
• 🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
• 🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
• 🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.