Team Leader and Supervisor (Part-time considered)

Citizens Advice BANES; Reading; Hybrid; GBP 35,000 - 45,000; Part time

Job summary

A leading community charity is seeking a Team Leader and Supervisor to ensure the effective running of the advice team. The role involves supervising staff and volunteers, providing high-quality advice, and improving operational processes. Applicants should have experience in leadership and a passion for making a difference in the community. This is a full-time role based in Reading with the possibility of hybrid working. Join a committed team dedicated to supporting the local community.

Qualifications

• Experience in supervising staff and volunteers.
• Ability to provide high-quality advice to clients.
• Strong organizational and leadership skills.

Responsibilities

• Ensure day-to-day running of the advice team.
• Line manage a group of volunteers and/or staff.
• Monitor and improve operational processes.

Job description

Team Leader and Supervisor (Part-time considered)

Apply before 11.59pm on 5 January 2026.

Job summary

Location Citizens Advice Reading office, Minster Street, Reading / Hybrid working possible.

Workplace Hybrid working

Contract Permanent

Hours per week Full-time – 35 hours per week. Part-time, job share considered.

It’s been said “Find a job you enjoy doing, and you will never work a day in your life”

Do you want to spend time with like minded colleagues making a purposeful difference to your local community? If so, this could be the opportunity for you…

Citizens Advice is one of the country’s leading charities, focusing on providing advice services across a range of areas. As our service expands to support more people across Reading, our inclusive, experienced and committed team at Citizens Advice Reading invite you to consider joining us in the following opportunity:

Responsibilities

You will work closely with, and in support of, the Advice Quality Manager (AQM) and Head of Services (HoS) to:

• Ensure the efficient and effective day to day running of the advice team by supervising staff and volunteers in:
  1. Providing consistently high quality advice to clients
  2. Supporting research and campaigns work
• Line management of a group of volunteers and/or paid staff depending on organisational need
• Monitor and, where necessary, improve the operational processes to reflect developing situations and maintain service delivery standards.