Team Leader

Rank Group; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company based in Taunton is seeking a Mecca Team Lead to create unforgettable experiences for customers. In this role, you will lead and motivate your team to deliver exceptional service and manage shifts effectively. Strong leadership skills, a customer-first mindset, and the ability to engage your team are essential for success. This position offers a competitive salary and various employee benefits, including a discount on food and support for career development.

Benefits

Competitive Salary

Paid breaks

Employee Rewards program

50% discount on food

Pension and Life Assurance

Company Sick Pay Scheme

Employee Assistance Programme

Training and development opportunities

Uniform provided

Qualifications

• Strong leadership skills with a customer-first mindset.
• Ability to engage and inspire your team.
• Organised and proactive in a fast-paced environment.

Responsibilities

• Lead and motivate the team to deliver exceptional service.
• Manage shifts and build strong relationships with colleagues.
• Focus on creating a welcoming and energetic environment.

Skills

Strong leadership skills

Customer-first mindset

Organised and proactive

Job description

Job Description

• Competitive Salary - £13.51 / hour
• Real contracts from 8 to 35 hours – no zero-hour contracts!
• Paid breaks
• Industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining and much more
• 50% discount on food and soft drinks for you and up to three friends
• Pension and Life Assurance
• Company Sick Pay Scheme
• Access to an Employee Assistance Programme and in-venue Mental Health FirstAiders
• Funded Apprenticeships and training for career development
• Uniform provided – Fantastic new design just launched in 2024

As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment.

Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.

Qualifications

• Strong leadership skills with a customer-first mindset
• Ability to engage and inspire your team
• Organised and proactive in a fast-paced environment

Additional Information

Slots Team Leader

Duties include - Friday collections, slots promotions & stay to play organisation, KYC control, TESS reporting, SG training of team members, performance reporting.