TAM (Technical Account Manager) Manager

NatWest; City of Edinburgh; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services company in the UK is seeking a Technical Account Manager (TAM) to lead a team and manage client relationships. You will oversee the TAM strategy, drive technical scoping for major opportunities, and ensure successful delivery of products. The ideal candidate has extensive experience with B2B technical relationships and strong leadership skills. This position offers a dynamic work environment with growth potential.

Qualifications

• Extensive vendor-side experience managing B2B technical relationships.
• Ability to coordinate multiple programs of work.
• Demonstrated successful track record in delivering B2B SaaS programs.
• Experience in managing and mentoring a high-performing technical team.
• Strong client needs translation into technical solutions.
• Ability to influence product roadmap from client interactions.

Responsibilities

• Lead the TAM team across multiple client deliverables.
• Define and implement the TAM strategy for growth.
• Manage all technical client relationships and communications.
• Own the Client Implementation Plan.
• Drive pre-sales technical scoping for BaaS opportunities.
• Serve as the point of escalation for the TAM team.

Skills

Vendor-side relationship management

Program coordination

Planning and reporting skills

Team management

Technical solution translation

Product roadmap input

Job description

Join NatWest Boxed as our TAM Manager

In this role you'll manage a team of TAMs (Technical Account Managers) and ensure that customers understand Boxed product specifications, operational capabilities, timelines and other plans.

What you'll be responsible for:

• Leading the TAM team across multiple parallel client deliverables
• Defining and implementing the Boxed TAM strategy, scaling the function to support growth targets
• Ownership of all technical client relationships and communication channels for all Product, Technical, and Delivery discussions
• Owner of the Client Implementation Plan (and feeding into the overall NatWest Boxed integrated plan)
• Driving pre-sales technical scoping and resource estimation for multi-million pound BaaS opportunities
• First point of escalation for TAM team - bringing in SMEs only when needed (to minimise distraction from core delivery)
• Project & Delivery Leadership, Governance, and Reporting

What makes you a great fit (skills/knowledge required)

• Extensive vendor-side experience of managing B2B technical relationships (covering products and delivery) with large corporate clients
• Ability to coordinate multiple programs of work with multiple clients
• Excellent planning and reporting skills, demonstrated by a successful track record of delivering B2B SaaS programs of work
• Proven experience managing and mentoring a high-performing technical team of TAMs, including hiring and performance management
• Amazing ability to understand a client’s commercial challenges and translate into technical solutions that can be delivered by Boxed using current and planned functionality
• Ability to help steer product roadmap based on real client / customer interactions (by providing input to Product Managers)

It would be great if you also had:

• A strong understanding of BaaS and Embedded finance markets (across Savings and Lending)