Store Manager

Vision Express; Romford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading eyewear retailer is looking for a Store Manager in Romford. The successful candidate will oversee daily operations, manage a team, and ensure excellent customer service while achieving sales targets. Strong leadership and communication skills are essential to support and train staff in a fast-paced environment. This role offers flexible working hours and numerous employee benefits, including private medical cover and performance-based bonuses.

Benefits

Sales and performance-based bonus

Private medical cover

Life Assurance

Free eyewear annually

Employee Assistance Program

33 days annual leave

Flexible health benefits

Discounts for friends and family

Qualifications

• Strong leadership and management skills to support store colleagues.
• Excellent communication for translating professional language into understandable terms.
• Ability to work under pressure in a fast-paced retail environment.

Responsibilities

• Oversee day-to-day operations of the store.
• Manage scheduling, inventory, and financial reporting.
• Handle recruitment with support from the Regional Manager.

Skills

Leadership

Communication

Sales Performance Analysis

Customer Record Management

Pressure Handling

Job description

Overview

As a Store Manager at Vision Express, you’re responsible for overseeing the day-to-day operations of the store. This includes managing colleagues, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You’ll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You’ll also manage recruitment with the support of your Regional Manager and Store Support Centre colleagues. You’re responsible for creating a positive and productive work environment, ensuring all employees are trained and supported in their roles as we help customers see more and be more by providing tailored eyecare and eyewear solutions.

Flexible working hours: Although hours are advertised, we’re open to discussing flexible options to fit around needs.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland. We offer opportunities across city centre flagship stores, village stores, or coastal locations. We are part of the EssilorLuxottica family, a global leader in design, manufacture and distribution of lenses, frames and sunglasses. Our priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, plus over 20 licensed brands.

Who is the perfect candidate?

• Monitor and analyse sales performance data to identify areas for improvement and drive growth to meet or exceed targets
• Lead and support store colleagues with strong leadership and management skills
• Great communication and rapport building to translate professional terminology into language understandable to patients
• Maintain accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
• Collaborate with Eye Care Professionals, Optical Assistants and Management across the store
• Ability to work under pressure in a fast-paced retail environment
• Confident, passionate, and energetic
• Support with in-store recruitment
• Training and coaching to ensure the team works towards our mission

Benefits

• Sales and performance-based bonus
• Targeted incentives
• Private medical cover for you and your family
• Life Assurance - 4 x basic annual salary
• Free eyewear annually from day one
• Opportunities to join OneSight EssilorLuxottica Foundation
• Discounts throughout the year for friends and family
• Employee Assistance Program
• 33 days annual leave, increasing with service; buy or sell holiday
• Flexible health benefits (Health Cash Plan, Additional Life cover, Critical Illness, Dental)
• Opportunities to join company-wide knowledge sharing and internal collaboration
• Flexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work)

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