Store Manager

Mountain Warehouse Ltd; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK retail company seeks a Store Manager for its Wigan location. The ideal candidate will excel in team leadership, customer service, and driving sales. Responsibilities include overseeing daily operations, motivating staff, and implementing sales strategies. Competitive benefits include a monthly bonus and employee discounts. This is a mid-senior level, full-time position with opportunities for professional growth.

Benefits

Monthly Bonus Scheme

50% colleague discount

28 days annual leave

Access to Employee Assistance Programme

Generous colleague referral incentive

Auto-enrolment pension scheme

Qualifications

• Passionate about delivering outstanding customer experiences.
• Confident retail manager skilled in team motivation.
• Excellent communicator conveying expectations clearly.

Responsibilities

• Inspire team to perform at their best for store success.
• Oversee daily operations ensuring compliance.
• Implement strategies to exceed sales targets.

Skills

Leadership

Customer service

Team motivation

Sales strategies

Communication

Job description

Join to apply for the Store Manager role at Mountain Warehouse

Department: UK Retail

Location: Wigan Robin - Management (WRR)

Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager! As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.

Key Responsibilities

Leadership & Team Development

• Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
• Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
• Proactively address employee relations, resolving issues while supporting ongoing learning and development.
• Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
• Provide your team with the knowledge and tools needed to deliver exceptional customer service.

Operational Excellence

• Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
• Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
• Prioritise health, safety, and well‑being by conducting regular risk assessments and maintaining a secure environment.
• Recruit, retain, and develop top talent to build a high‑performing and motivated team.

Sales & Performance

• Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
• Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
• Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.

Customer Experience

• Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
• Address customer feedback thoughtfully and resolve issues to build brand loyalty.
• Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
• Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

About the Candidate

• Passionate about delivering outstanding customer experiences.
• A confident and experienced retail manager who thrives on motivating and empowering teams.
• Skilled in managing diverse personalities with diplomacy and adaptability.
• An excellent communicator, able to convey expectations and feedback clearly at all levels.
• Results‑driven, with a sharp focus on achieving sales and performance goals.
• Solutions‑focused, addressing challenges proactively while aligning with company policies.
• Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
• Energetic and determined to tackle tasks with excellence, driving success for the team and business.

What's In It For You

• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme, and a colleague hardship scheme.
• Generous colleague referral incentive.
• Auto‑enrolment pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change! INDMP

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Business Development
• Retail

Referrals increase your chances of interviewing at Mountain Warehouse by 2x.