Social Care Coordinator

Connected Local Government; Sandwell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local governmental organization in Sandwell seeks a committed Social Care Co-ordinator for a 12-month fixed-term position within the Enquiry team. This role is crucial for enhancing customer experience and promoting wellbeing in the community. Responsibilities include managing the team’s daily operations, responding to urgent inquiries, and ensuring quality service delivery. An NVQ Level 3 qualification or equivalent is required. The ideal candidate will embody the organization's values of ambition, accountability, teamwork, customer focus, and inclusiveness.

Responsibilities

• Lead the day-to-day management of the team, ensuring high standards of practice.
• Respond promptly to urgent enquiries, including safeguarding alerts.
• Carry out specific duties as directed by the line manager.
• Work collaboratively with the Team Manager for smooth operations.
• Promote effective partnership working and service integration.
• Provide supervision and support to team members.

Education

NVQ Level 3 qualification or equivalent

Job description

Sandwell Council Employees can apply for this as a Secondment Opportunity however you must obtain your line managers permission before submitting an application.

A Fixed term opportunity has arisen for a Social Care Co-ordinator within Enquiry team for 12 months. We are looking for a committed and values-driven Social Care Co-ordinator to join our Enquiry team. This role is key to delivering an enhanced customer experience that promotes wellbeing for local residents in their communities.

Key Responsibilities

• Lead the day-to-day management of the team, ensuring high standards of practice, quality, and performance.
• Respond promptly to urgent enquiries, including safeguarding alerts.
• Carry out specific duties as directed by the line manager to support the team’s objectives.
• Work collaboratively with the Team Manager to ensure smooth daily operations.
• Promote effective partnership working and service integration.
• Provide supervision and support to team members.

Qualifications

NVQ Level 3 qualification or equivalent.

Our Values and Behaviours

At Sandwell, our culture is shaped by five core values that guide how we work and serve our communities:

Ambitious– We strive for excellence and continuous improvement in everything we do.

Accountable– We take ownership and deliver on our commitments with integrity.

One Team– We work together with a shared purpose to achieve great results.

Customer Focused– We care about delivering the best possible public service.

Inclusive– We treat everyone with respect and celebrate diversity as a strength. We are proud of our values Trust, Unity, and Progress which underpin our commitment to Sandwell’s Vision 2030 and help us build a better future for all.

Service Hours

Monday to Thursday: 9:00am – 5:30pm Friday: 9:00am – 5:00pm

Interested?

Before applying, please ensure you have obtained consent from your manager.

To discuss this opportunity further, contact:
📧Victoria Croke– [e-mail]

To apply please click the Apply Nowlink below.