SIPP Team Administrator

7im; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial services company is looking for an Administrative Support role for their SIPP team based in Greater London. The position involves onboarding new clients, ensuring compliance, and maintaining accurate records. The ideal candidate will have experience in pensions and SIPP operations, excellent communication skills, and a strong attention to detail. Candidates with familiarity in payroll processing and specific software tools will be preferred. The role requires flexibility in hours and a strong collaborative spirit within the team.

Qualifications

• 1-3 years of Pension and SIPP experience is desirable.
• Experience of payroll processing preferred.
• Strong knowledge of client account records, including AML client ID guidelines.

Responsibilities

• Process and check all SIPP client onboarding documentation.
• Ensure compliance with industry regulation, specifically MiFID II.
• Manage account opening and all documentation with third-party administrator.

Skills

Accuracy, thoroughness, and attention to detail

Excellent telephone manner

Organisation and prioritisation skills

Good communication skills

Ability to resolve issues efficiently

Education

Completion of the CII certificate in pensions administration (FA2)

Tools

Pershing NEXUS system

Dunstan Thomas' Imago Back Office software

Job description

Purpose: Provide administrative support to the 7IM SIPP team, on-boarding, maintaining, and monitoring all administration of 7iM SIPP operations ensuring quality service and adherence to service levels. This will involve liaising with colleagues, internal and external clients and third parties. Requirements of the firm and the regulator must always be met.

Responsibilities

• Process and check all SIPP client onboarding. Verify all documentation before final submission to ensure it complies with 7IM and HMRC guidelines.
• Set up and maintain client, portfolio and account data in 7IM and Pershing systems accurately and in a timely manner.
• Ensure all payrolls are processed accurately and on time.
• Monitor all benefit requests and maintain sells and withdrawals via internal systems and operation teams to ensure payroll is met.
• Complete AML checks for new and existing clients – including KYC and bank account validation checks.
• Process contribution payments into the SIPP and set up Direct Debits via GoCardless when required.
• Manage account opening, taking benefit, contribution and other documentation with third‑party administrator to ensure SLA is met.
• Complete daily reconciliations and support reconciliation of all SIPP bank accounts.
• Issue all correspondence produced by third‑party administrator to clients.
• Respond to all client queries internally and externally.
• Answer telephone and email queries from intermediaries efficiently and appropriately, escalating in a minority of cases.
• Ensure compliance with industry regulation – specifically MiFID II and AEOI legislation.
• Liaise closely with front‑office and Transitions teams to ensure efficient completion of SIPP onboarding and SIPP transfers.
• Handle errors and complaints if required.
• Perform system testing if required.
• Own 7IM SIPP fee processes.
• Update daily Management Information and any ad‑hoc requests requested.
• Identify new and make changes to all SIPP procedures – draft and discuss changes where necessary for approval.
• Provide input into daily and weekly calls with the SIPP team and Third‑Party administrator.

Other

• Provide clear and accurate reports to Line Manager relating to any data capture, missing information or management information requested.
• Build good and lasting relationships with clients and third parties (internal and external). Understand their motivations.
• Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns.
• Adhere to 7IM procedures and policies.
• Other responsibilities as reasonably required by line manager.

About You

Skills

• Accuracy, thoroughness, and attention to detail.
• Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries.
• Organisation and prioritisation skills to manage own workload to meet deadlines.
• Good communication skills (oral and written) to deal with queries received via telephone, email and face to face, ensuring responses and updates are clear and relevant and have client focus insight.
• Ability to see things through to their logical conclusion, think strategically and keep client focus.
• Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently.

Knowledge

• 1‑3 years of Pension and SIPP experience is desirable.
• Experience of payroll processing preferred.
• Experience within a wealth management or asset management environment is desirable.
• Strong knowledge of client account records, including AML client ID guidelines.
• Understanding and knowledge of MiFID II requirements.
• Knowledge of Pershing NEXUS system is an advantage.
• Familiarisation with Dunstan Thomas’ Imago Back Office software to look up information when answering queries.
• Knowledge of Electronic re‑registration and Origo and Altus is an advantage.

Qualifications

• Completion of the CII certificate in pensions administration (FA2) would be an advantage.

Other relevant information

• Reports to the SIPP Service Team Manager and will be working closely with the SIPP Oversight Manager.
• Subscribe to 7IM’s Mission and Tenets and Treating Customers Fairly initiatives.
• This role works closely with others within the operations team and business, sharing the workload and responsibility so a ‘team’ attitude is needed – helping others when required.
• Flexible attitude to duties as training will be given in all aspects of the operations roles.
• Flexible attitude to working hours – sometimes the workload will demand additional commitment outside the contractual hours.