Shift Lead - New Store Opening (Food) | Flexible Hours

Marks & Spencer Plc; Hatfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Hatfield seeks a Shift Lead to oversee the fill operation and drive team productivity. The ideal candidate will ensure a customer-first approach by leading a team to deliver excellent service and operational efficiency. Responsibilities include coordinating resources, coaching colleagues, and maintaining high store standards while complying with safety regulations. Candidates must demonstrate strong leadership skills, digital capabilities, and an understanding of operational processes. This role may involve flexible shifts, including weekends.

Qualifications

• Ability to lead a team and drive productivity.
• Good knowledge of operational processes and digital tools.
• Experience in providing excellent customer service.

Responsibilities

• Lead the fill operation to ensure ready trading.
• Allocate resources for operational tasks.
• Support team performance and coaching.

Skills

Customer service

Team leadership

Operational excellence

Digital capability

Communication

Flexibility

Job description

A leading retail company in Hatfield seeks a Shift Lead to oversee the fill operation and drive team productivity. The ideal candidate will ensure a customer-first approach by leading a team to deliver excellent service and operational efficiency. Responsibilities include coordinating resources, coaching colleagues, and maintaining high store standards while complying with safety regulations. Candidates must demonstrate strong leadership skills, digital capabilities, and an understanding of operational processes. This role may involve flexible shifts, including weekends.