Services Controller

GAP Group; Leeds; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading equipment hire company in Leeds is seeking a Customer Service Controller to support the Test, Inspection, and Certification team. The ideal candidate will have experience in customer service and strong organizational skills. Responsibilities include liaising with customers and suppliers, overseeing job installations and testing, and managing inquiries efficiently. The role offers competitive salary, bonus scheme, and generous employee benefits, contributing to a supportive work environment with opportunities for professional growth.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness benefits

Qualifications

• Proven experience in an administrative or customer service role.
• Experience in scheduling works and managing team diaries is a plus.
• Ability to work in a fast-paced environment and manage conflicting priorities.

Responsibilities

• Liaise with customers, suppliers, and colleagues to meet requirements.
• Assess and oversee installation and testing jobs.
• Handle phone and email enquiries with accurate information.

Skills

Customer service skills

Proficiency in Microsoft Office

Time management

Job description

GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. GAP Lifting's TIC team are responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment – whether it's harnesses in the Highlands or cranes in Cornwall, we cover it. Furthermore we can repair, service, install and supply any equipment to meet your requirements. Based in our Leeds depot, the Customer Service Controller (TIC Controller) will be responsible for:

• Liaising with customers, suppliers and GAP colleagues to ensure enquiries are evaluated and prepared in line with the customer requirements.
• Assessing, quoting and overseeing installation, load testing and technically complex jobs.
• Ensuring engineers have the necessary equipment, support and information to complete the works on schedule, on budget and in accordance with the job specification.
• Handling telephone and email enquiries, providing accurate information on the services offered by TIC.
• Preparing and submitting the necessary RAMS, permits and paperwork in advance of the job ensuring that works can commence as scheduled.

About You

Successful applicants should demonstrate the following:

• Proven experience within an administrative or customer service related role.
• Experience in scheduling works, managing team diaries and dealing with customer queries would be highly beneficial however full training will be provided.
• Excellent customer service skills both over the phone and via email.
• Ability to work effectively within a fast‑paced environment whilst managing conflicting priorities.
• Proficient in Microsoft Office including Excel and Word.
• Candidates with experience of working in the hire industry would be preferred although this is not essential as full training will be provided.

About Us

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in‑house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

• Competitive salary and bonus scheme.
• Up to 25 days annual leave plus bank holidays.
• The option to buy up to 5 days additional leave.
• Contributory Pension Scheme.
• Life Assurance.
• Employee Welfare Fund (Company‑funded social events).
• Cycle to Work Scheme.
• Health & Wellness (Well‑being Hub, Employee Assistance Helpline, Annual Flu Jab).

So what next? If you think you fit the profile we would love to hear from you. To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER