Customer Hire Desk Manager

GAP Group; Preston; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading equipment hire provider in Preston is looking for a Customer Hire Desk Manager. In this role, you will lead a team of coordinators, ensuring effective customer service and resolution of queries. Ideal candidates will have experience in the equipment hire industry, strong managerial skills, and be highly organized. The position offers significant career growth and support from a family-run business known for its commitment to excellence and employee value.

Benefits

Generous holidays

Life Assurance

Health & Wellness Support

Qualifications

• Previous managerial experience in a fast-paced customer service role.
• Ability to build rapport with stakeholders.
• Experience with hire desk systems.

Responsibilities

• Monitor team performance to ensure customer requests are handled efficiently.
• Drive and motivate the team to meet objectives.
• Produce weekly reports for Senior Management.

Skills

Knowledge of equipment hire industry

Managerial experience

Organisational skills

PC literacy, especially MS Excel

Job description

Gap Group Careers website: All vacancies

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Gap Group Careers website: All vacancies

The Lancashire Hub - Ground Floor, Preston City Park, BlueBell Way, Preston PR2 5PE

Location

Requester

Number of positions to be provided

1

Contract hours

42.50

About the role

The Role

Are you ready and leadership skills to a fast-paced management role on one of our Major Customer sites? You will be the main point of contact in our customer site and lead a team of Customer Hire & Sales Coordinators whilst ensuring all business between the client and GAP Group is carried out in an efficient and effective manner. From driving and motivating the team, to ensuring plant is available and taking ownership of query resolution and prevention, you'll play a crucial role in delivering a first-class service.

What You'll Be Doing

• Monitoring the team's performance to ensure customer requests are dealt with efficiently and it line with the service level agreement
• Driving and motivating the team to meet objectives
• Identifying training requirements
• Liaising the GAP depots to ensure that equipment is available
• Producing weekly reports for the Senior Management Team
• Overseeing any hire problems using the escalation process where appropriate
• Taking responsibility for query resolution and prevention

About You

What We're Looking for

• Sound knowledge and experience of the equipment hire industry and associated hire desk systems
• Previous managerial experience in a fast-paced customer service role within the hire, construction or engineering industries
• Excellent organisational skills and the ability to build rapport with internal and external stakeholders
• A high degree of PC literacy, particularly MS Excel is essential

About Us

As a Customer Hire Desk Manager, you'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way.

That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you – from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application—we'll take it from there.

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings—regardless of gender, age, disability, race, sexual orientation,