Service Transition Manager

Fcdoservicescareers; United Kingdom; On-site; GBP 38,000 - 45,000; Full time

Job summary

A government department is seeking a Service Transition Manager to oversee IT operations. Responsibilities include managing service transitions, advising senior leadership, and ensuring compliance. The ideal candidate will have strong service architecture skills and ITIL Foundation certification. This position offers a competitive salary, location allowance, and a Civil Service Pension along with development opportunities and benefits.

Benefits

Civil Service Pension

Generous holiday entitlement

Access to training and development opportunities

On-site gym and nursery

Qualifications

• Confident researcher and problem solver with excellent analytical skills.
• Experience in documenting processes and delivering results on time.
• Desirable knowledge of project management and operating IT systems in government.

Responsibilities

• Manage IT services transitions ensuring smooth operations.
• Deliver clear advice to senior leadership and stakeholders.
• Conduct regular reviews of transition activity to implement improvements.

Skills

Service architecture

Stakeholder management

Business analysis

Communication

Problem-solving

Education

ITIL Foundation certification

A levels in STEM

Job description

Overview

Service Transition Manager role at FCDO Services. Location: Hanslope, South East England, MK19 7BH. Salary: £38,332 plus location allowance £1,750. Civil Service Pension with employer contribution of 28.97%.

Job summary: As Services Transition Manager, you’ll support the smooth operation of IT services, manage how services are added, updated, or removed from operations, and provide guidance to senior leadership, customers, suppliers, and other Government Departmental stakeholders. You will measure transition metrics, drive improvements, and maintain the Service Transition Dashboard for visibility of new, amended, or disabled services.

Be the backbone of IT Operations, bringing problem solving and clear communication to IT operations, with a focus on high-stakes service transitions where national interest and security are factors.

Responsibilities

• Deliver clear advice to the FCDO Service senior leadership team, customers, suppliers, and other Government Departmental stakeholders.
• Manage how IT services are added, updated, or removed from operations, ensuring smooth and safe transitions.
• Research technical training requirements and coordinate service transition activities across projects.
• Ensure compliance and perform in-depth diagnostics of complex service transition issues.
• Represent the Service Transition Team, coaching stakeholders to adjust to new services.
• Measure metrics, conduct regular reviews of transition activity, and implement improvements.
• Encourage learning, attend on-the-job internal and external courses to increase knowledge and skills, and provide guidance to more senior grades and their teams.
• Maintain the Service Transition Dashboard ensuring visibility of service status.

Qualifications

• ITIL Foundation required.
• Level 3 qualifications (A level/AS level/T Level) preferably in Computer Science, Computer Systems, Networking/Digital Data Communication, or STEM subjects, or relevant job experience.
• Desirable: ITIL Intermediate in Service Transition and other relevant qualifications.

Experience and Skills

• Strong problem solving and data interpretation to make expert recommendations.
• Excellent relationship management and clear stakeholder communication at all levels.
• Ability to take initiative on Service Transition, document processes, and align with corporate drivers such as strategy and values.
• Proven track record of delivering results on time.

Benefits and Requirements

Security clearance: All colleagues must be security cleared before joining. Successful applicants will undergo Developed Vetting clearance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Government Administration

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