Service Leader: Lead High-Impact Workshop & Parts

Evans Halshaw Limited; Preston; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive retailer in Preston is seeking a Service Leader to manage the workshop, oversee Service Advisors, and enhance customer service. This role requires a proven background in a target-driven environment, strong leadership skills, and knowledge of vehicle legislation. The position offers competitive salary, company car, and various benefits including 33 days of holiday. Join a committed team focused on exceptional customer experiences.

Benefits

Competitive salary

Company car

Pension

Life assurance

Single health care

33 days holiday

Exclusive company discounts

Qualifications

• Experience in a target-driven environment.
• Passionate about providing exceptional levels of customer service.
• Proven background in running a successful workshop or parts department.

Responsibilities

• Ensure all warranty and repair work adheres to standards.
• Maximise efficiency and profitability for the Service department.
• Management of accounts, budgets, and costs for the department.
• Review pricing policies and ensure compliance with legislation.
• Lead the team to meet clear targets and KPIs.
• Maintain a safe working environment.
• Enhance customer service to achieve a high CSI score.

Skills

Leadership and motivation

Customer service excellence

Business acumen

Knowledge of consumer/vehicle legislation

Job description

A leading automotive retailer in Preston is seeking a Service Leader to manage the workshop, oversee Service Advisors, and enhance customer service. This role requires a proven background in a target-driven environment, strong leadership skills, and knowledge of vehicle legislation. The position offers competitive salary, company car, and various benefits including 33 days of holiday. Join a committed team focused on exceptional customer experiences.