Service Advisor – Trucks & Customer Care

Fordandslatercorby; Norwich; On-site; GBP 26,000; Full time

Job summary

A leading commercial vehicle dealer in the UK seeks a Service Advisor for their Leicester depot. The ideal candidate will have a passion for customer service and ideally experience in the commercial vehicle sector. You'll handle service bookings, meet clients, and manage estimates efficiently. We offer a salary of up to £26,000, career progression, and various benefits, including a cycle-to-work scheme and free parking. This role involves working alternate weeks, Monday to Friday, with occasional Saturday mornings.

Benefits

22 days paid holiday

Career progression opportunities

Employee Assistance Program

Pension

Cycle to work scheme

Free Parking

Qualifications

• Previous experience in a Service Advisor role or similar.
• Knowledge of commercial vehicle sectors is advantageous.
• PC literacy and DMS system experience are pluses.

Responsibilities

• Greet clients in a friendly and professional manner.
• Manage service bookings for efficient workshop loading.
• Prepare service estimates and keep customers updated.

Skills

Customer service

Knowledge of truck/trailer parts

Vehicle repair scheduling

PC literacy

Full UK driving licence

Job description

A leading commercial vehicle dealer in the UK seeks a Service Advisor for their Leicester depot. The ideal candidate will have a passion for customer service and ideally experience in the commercial vehicle sector. You'll handle service bookings, meet clients, and manage estimates efficiently. We offer a salary of up to £26,000, career progression, and various benefits, including a cycle-to-work scheme and free parking. This role involves working alternate weeks, Monday to Friday, with occasional Saturday mornings.