Service Advisor

Lloyd Motor Group; North Tyneside; On-site; GBP 29,000 - 34,000; Full time

Job summary

A prominent UK car retailer is seeking a talented Service Advisor to join their Aftersales team in North Tyneside. Responsibilities include professional customer interaction, advising on technical queries, and managing vehicle bookings. Required skills include excellent customer service orientation, strong interpersonal abilities, and IT literacy. The role offers a competitive salary of £29,000, with OTE of £32,600, plus benefits like 33 days of leave and training opportunities.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life cover

Internal and manufacturer training

Qualifications

• Motivated with a proactive approach to customer service.
• Enjoys influencing the success of the service department.
• Well-presented and excellent organizational skills.

Responsibilities

• Deal professionally with all customers, ensuring a positive first impression.
• Advise on technical queries and issues.
• Book vehicles into the service department and inform customers of progress.
• Sell customer repairs and finalize the invoice upon completion.

Skills

Customer service orientation

Interpersonal skills

Organizational skills

IT literacy

Knowledge of Kerridge

Job description

We have a fantastic opportunity for a talented Service Advisor to join the Aftersales team at our Lloyd BMW/MINI retailer based in North Tyneside.

Experience is required for this role.

Salary: £29,000 with OTE of £32,600.

Hours: 08:00 – 17:30, Monday – Friday, working 1 in 4 Saturdays.

Responsibilities

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

Qualifications

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.