Service Advisor

Premier Motors; Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider is seeking a full-time Service Advisor to join their team in Newport. The role involves assisting customers, managing workshop diaries, liaising with technicians, and ensuring high levels of customer satisfaction. Ideal candidates will have experience in customer service, excellent communication skills, and strong organisational abilities. This position offers competitive holidays and a supportive team environment. Interested applicants should email their CV and cover letter.

Benefits

30 days holiday including bank holidays

Access to free will writing services

Mortgage advice services

Qualified first aiders on site

Qualifications

• Previous experience in customer service or administration.
• Friendly, outgoing, and customer-focused.
• Excellent telephone manner and communication skills.
• Strong organisational and computer skills.
• Comfortable with written work and basic numeracy.
• A full clean driving licence.

Responsibilities

• Welcoming and assisting customers professionally.
• Managing workshop diaries and customer database.
• Explaining repairs and recording vehicle faults.
• Liaising with technicians for job monitoring.
• Authorising and processing payments for repairs.
• Promoting additional services.

Skills

Customer service

Communication skills

Organisational skills

Basic numeracy

Job description

Service Advisor Vacancy – Join Our Team in Newport!

Premier Motors is currently recruiting for a full-time, permanent Service Advisor to join our friendly and fast-paced Service Team at our Newport site.

As the first point of contact for our customers visiting for service or repair work across our Ford, MG, and Van Centre workshops, you will play a vital role in ensuring a seamless and positive customer experience.

What You’ll Be Doing:

• Welcoming and assisting customers with professionalism and a friendly attitude
• Managing workshop diaries and keeping our customer database up to date
• Explaining repairs clearly and accurately recording vehicle faults
• Liaising with technicians to monitor job progress and ensure timely completions
• Authorising and processing payments for repairs
• Promoting additional services and supporting service department profitability
• Ensuring the highest level of customer satisfaction in line with manufacturer standards
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Who We’re Looking For:

• Previous experience in customer service or administration (automotive industry experience is a bonus, not a must)
• Friendly, outgoing, and customer-focused
• Excellent telephone manner and communication skills
• Strong organisational and computer skills
• Comfortable with written work and basic numeracy
• A full clean driving licence

Working Hours:

• 40–45 hours per week (Monday–Friday)
• Saturday mornings on a rota basis

What We Offer:

30 days holiday (including 8 bank holidays)
• Access to free will writing and Mortgage advice services
• Qualified first aiders on site

About Us:

Premier ჩატარ is the Isle of Wight’s trusted automotive expert. We are proud to be the Main Ford Dealer, Ford Transit Centre, MG Dealer, and Van Centre Servicing provider, also offering an Accident Repair Centre and car & van hire services.

We are committed to delivering outstanding service and building lasting relationships with our customers.

Ready to Apply?

If you have the skills and experience to excel in this role, we’d love to hear from you!
Email your CV and covering letter to Simon Joy at [e-mail]

Closing date: 6th February2026 (please note that the vacancy may be closed sooner if a successful candidate is found, so please do not delay if you wish to apply for this position.)

2-3 Riverway, Newport, Isle of Wight, PO30 5UY