Senior Tech Operations Engineer (Tue-Sat, Shift Allowance)

CME Group Inc.; Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global derivatives marketplace is seeking a Senior Tech Ops Engineer for their Technology Operations Command Centre in Belfast. This role involves troubleshooting and managing customer-facing environments, mentoring team members, and improving operational efficiency. The ideal candidate should have substantial experience in technical support, be proficient in Linux, and familiar with monitoring and incident management tools. The company offers a variety of benefits, including a bonus program, private medical coverage, and opportunities for ongoing employee development.

Benefits

Bonus Programme

Employee Stock Purchase Plan

Private Medical and Dental coverage

Mental Health Benefit Programme

Gym Membership

Education Assistance

Qualifications

• Proven experience in a technical support or troubleshooting-focused role.
• Hands-on experience with monitoring and Incident Management tools and scheduling systems.
• Established communication pattern/experience with internal and external customers.

Responsibilities

• Monitor all customer facing environments within the Clearing and Trading business units.
• Remediate system and application issues in these environments.
• Coach team members on incident management process.

Skills

Technical support experience

Linux proficiency

Incident management tools experience

Cloud Platform Technologies

Multi-tasking and prioritization

Tools

Helix TSOM

Remedy

UC4

Job description

A leading global derivatives marketplace is seeking a Senior Tech Ops Engineer for their Technology Operations Command Centre in Belfast. This role involves troubleshooting and managing customer-facing environments, mentoring team members, and improving operational efficiency. The ideal candidate should have substantial experience in technical support, be proficient in Linux, and familiar with monitoring and incident management tools. The company offers a variety of benefits, including a bonus program, private medical coverage, and opportunities for ongoing employee development.