Senior Support Worker - Mental Health Service

Nouvita Healthcare Ltd.; Wintringham (Hamlet); On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in the UK is seeking a Senior Health Care Assistant/Senior Support Worker to provide compassionate and practical support to residents. The successful candidate will play a key role in ensuring high-quality, person-centred care while leading and mentoring the care team. Candidates should have at least 2 years of experience in a mental health setting and possess strong communication and organizational skills. Opportunities for career progression and continuous training are available.

Benefits

Fully funded DBS

Blue Light Card (discounts)

28 days annual leave (Pro Rata)

Refer a Friend scheme

CQC-recognised training programme

Employer pension contribution

Birthday leave after one year

Qualifications

• At least 2 years experience of working as a Support Worker or Care Assistant within a mental health setting in the UK.
• A strong understanding of mental health illness is necessary.
• Experience of leading/mentoring other care assistants/support workers is beneficial.

Responsibilities

• Provide high-quality emotional and practical support to residents.
• Act as a role model and mentor to Support Workers.
• Administer medication in line with policies and training.

Skills

Effective communication skills

Strong IT skills

Good organisational skills

Flexible and adaptable to change

Education

RQF/QCF/NVQ Level 3 in care or equivalent experience

Job description

About The Role

As a Senior Health Care Assistant/Senior Support Worker, you will play a vital role within the care team, supporting senior staff and ensuring the delivery of high-quality, person-centred care. You will carry out assigned duties on a day-to-day basis, providing compassionate support to residents with all aspects of daily living while actively promoting independence and life skills.

You will be responsible for maintaining the safety, wellbeing, dignity, and respect of all residents at all times. This role also involves leading by example, supporting, training, and supervising care staff to ensure consistently outstanding standards of care.

Key Responsibilities

• Provide high-quality emotional and practical support to residents
• Act as a role model and mentor to Support Workers
• Assist with care planning, risk assessments, and daily documentation
• Administer medication in line with policies and training (where trained)
• Promote independence, dignity, and choice at all times
• Support residents with daily living activities and community engagement
• Respond effectively to challenging behaviour using positive behaviour support
• Liaise with families, professionals, and external services
• Ensure safeguarding and health & safety standards are upheld

Opportunities

Many senior members of the team (including managers) have started their journey as support workers with us, honing their skillset before advancing their careers and expertise. If you’re looking to further your career in care, Nouvita will help you evolve and give you the tools to thrive.

Education and Training

During your induction into Nouvita, you will undergo a paid e-learning course, as well as a 5-day training programme (also paid) to equip you with everything you need to get started. After-which your continued development will be tailored to your, and the hospital’s needs.

Benefits

🆓Fully funded DBS

💳Blue Light Card (High street discounts with many major brands)

📅Annual Leave: 28 days including bank holidays (Pro Rata)

🏆Access to our ‘Refer a Friend’ scheme – earn up to £1000

🎓CQC-recognised training programme (including paid induction & up to 11 annual sessions)

📈Career progression - many of our managers started as support workers

💰Employer pension contribution

🎉Birthday leave following one year employment

Experience Required

• At least 2 years experience of working as a Support Worker or Care Assistant within a mental health setting in the UK
• A strong understanding of mental health illness
• Experience of leading/mentoring other care assistants/support workers is beneficial
• An understanding of physical health needs
• An ability to take direction and follow detailed policies and protocols
• Effective communication skills
• Strong IT skills
• Good organisational skills and time management
• Flexible and adaptable to change
• Experience of working as part of a team
• RQF/QCF/NVQ/ Level 3 in care or equivalent experience or willing to work towards one
• Ability to remain calm and take control in emergency situations
• Knowledge of CQC and other regulatory authorities

About Us

Eltisley Manor is an impressive thirty-nine-bed nursing home close to St Neots in Cambridgeshire. This specialist mental health nursing home comprises three services: The Limes, The Orchard, and The Coach House, all located on the same site.

At Eltisley Manor we pride ourselves in offering expert mental health nursing care for individuals whose enduring mental health needs mean they are often excluded from mainstream nursing home settings or for individuals who require more support than a residential home can provide.

Our model of care is designed with our patients’ needs and personal circumstances at the heart of our service delivery.

Rated “Good” by CQC – Care Quality Commission.