Senior SAP Service Consultant

Seiko Epson Corporation; Watford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global technology company is seeking a Senior SAP Service Consultant to manage service management solutions. The role involves overseeing customer service processes and integrating with suppliers. The ideal candidate will have extensive SAP configuration experience and project management skills. This position offers flexible benefits, a commitment to sustainability, and a collaborative environment, with a hybrid working model promoting work-life balance.

Benefits

Strong contributory pension plan

Private healthcare

Gym membership

Employee discounts on products

Minimum of 25 days holiday per year

Qualifications

• Extensive hands-on SAP configuration in CS and PM.
• Deep integration experience with various SAP modules.
• Proven project management and business analysis skills.

Responsibilities

• Consult on business process design leveraging standard SAP.
• Design, configure, and maintain complex SAP processes.
• Manage small to medium projects and collaborate cross-functionally.

Skills

SAP configuration in Customer Service (CS)

Business process knowledge

Integration experience with SD, MM, LE, and FI modules

Project management skills

Technical aptitude

Tools

Jira

Power BI

S/4HANA Customer Service

Job description

Your mission:

We’re seeking a Senior SAP Service Consultant to manage and enhanced service management solution. This niche role involves overseeing customer service and maintenance processes, integrating with service suppliers and warehouses for spare parts, and managing third-party service providers through EDI interactions.

You’ll be responsible for design, configuration, and building of SAP applications, as well as developing custom solutions. Experience in implementing and managing third-party integrations is essential. You’ll work closely with our Senior SAP Consultant and technical team on SC-PM projects to deliver high-quality, tailored solutions.

What you will do:

• Consult on business process design, leveraging standard SAP while meeting business needs.
• Design, configure, and maintain complex SAP processes and develop functional specifications.
• Prototype new functionality and evaluate upgrades within your area of responsibility.
• Collaborate cross-functionally to ensure seamless integration and data consistency.
• Support testing: unit, integration, UAT, and regression; work with developers on enhancements.
• Manage small to medium projects and partner with the PMO on business-led initiatives.
• Review and validate design/configuration work from internal and external consultants.
• Mentor junior team members and maintain accurate documentation aligned with IT standards.
• Create and update user documentation and execute risk analysis and mitigation strategies.

What we ask for:

• Extensive hands-on SAP configuration in Customer Service (CS) and Plant Maintenance (PM).
• Strong business process knowledge and ability to advise on SAP best practices.
• Deep integration experience with SD, MM, LE, and FI modules.
• Expertise in repairs processing, service work orders, equipment master setup, and warranty tracking.
• Proficient in managing incoming/outgoing iDoc messages and EDI interactions.
• Solid understanding of complex, international matrix organizations.
• Proven project management and business analysis skills; capable of delivering multiple projects.
• Strong technical aptitude with excellent communication skills.
• Experienced in full lifecycle implementations, testing cycles, and issue resolution.
• Familiarity with Jira, Power BI, and advantageous experience with S/4HANA Customer Service.

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more. Epson also promotes hybrid working, with a minimum of 25 days holiday per year. We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years Running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email [e-mail]. A member of our team will be happy to assist you.