Senior Lounge Supervisor

Mount Charles Group; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality services provider is seeking a dedicated Supervisor to oversee operations at Belfast International Airport's Causeway Lounge. This role requires excellent customer service skills and previous experience in managing a team within a hospitality setting. Responsibilities include supervising food and beverage service, coaching staff, and ensuring compliance with health and safety standards. The position offers £14.50 per hour with various benefits, including a pension scheme and staff discounts. Applications close on January 12, 2026.

Benefits

28 days paid holidays

Voluntary Private Healthcare Scheme

Staff wellbeing program

Staff Discount Portals

Pension Scheme

Uniform Provided

Training & Development

Free Parking

Qualifications

• Experience in managing a team.
• Previous experience working in hospitality, travel, or as a reception supervisor.
• Ability to prioritize tasks effectively.

Responsibilities

• Manage and deliver food and beverages as per specification.
• Supervise and coach assigned staff for efficient lounge operation.
• Interact with customers and explain offers.
• Ensure compliance with Health and Safety regulations.

Skills

Excellent customer service

Team management

Communication skills

Attention to detail

Job description

Job ref: RF-2512-28

Location: Antrim - Belfast International Airport Causeway Lounge

Quantity of Posts Available: 1

Salary: £14.50 per hour

Working Pattern

• 40 Hours per week
• 5 out of 7 Days
• 04:00-20:30

Rewards

• 28 days paid holidays (pro-rata if part-time)
• Voluntary Private Healthcare Scheme and Cash plan Scheme
• Staff wellbeing and employee assistance program
• Staff Discount Portals
• Pension Scheme
• Uniform Provided
• Training & Development
• Free Parking

The Role

• To plan, manage, deliver and present the food, beverages, and desk reception duties as per specification.
• Manage, guide and coach the assigned staff to ensure an efficient operation of the lounge.
• Interact with customers by explaining the food and beverages on offer.
• Supervise a team of service, cleaning and kitchen staff as well as the other resources.
• Supervise site compliance across Health and Safety and Food Safety operations.
• Continually bring added value to the contract through innovation and pro‑activeness.
• Provide solutions to operational airport challenges.
• Ensure all client and 3rd party paperwork is completed acutely, on time and reconciled to allow for accurate billing.
• Work towards achieving financial and non-financial targets.

The Person

• Excellent customer service
• Experience in managing a team.
• Previous experience working in a hospitality, travel, or reception supervisor role.
• The ability to prioritise and have an eye for detail.
• Good communication skills - written and verbal.
• The ability to demonstrate great team work skills.
• The ability to follow instruction.

Please note, the successful applicant's job offer will be subject to providing a five-year, traceable employment history. An Access NI (Basic) and relevant security checks will be carried out prior to commencement in role. The Access NI Code of Practice is available upon request.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

GREAT PEOPLE - GREAT SERVICE-GREAT FUTURE #NorthernIreland

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Closing date: Mon 12 January 2026