Senior Japanese-Speaking Customer Service Leader (Remote)

Sedgwick; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading risk and claims administration partner in the UK is seeking a Senior Customer Service Advisor who is fluent in English and Japanese. This home-based role involves managing complex customer queries, mentoring junior team members, and delivering exceptional service. The successful candidate will enjoy a competitive salary, flexible working arrangements, and a range of health and support benefits. Join us to impact the future of insurance and help navigate the unexpected.

Benefits

Competitive salary

25 days holiday plus bank holidays

Private healthcare

Employee assistance programme

Flexible working options

Qualifications

• Fluent in English and Japanese (written and oral).
• Proven background in customer service roles.
• Ability to work effectively in a busy team environment.

Responsibilities

• Deliver outstanding service across calls and emails.
• Mentor junior advisors and share best practices.
• Resolve issues quickly and ensure every interaction reflects brand values.

Skills

Bilingual proficiency in English and Japanese

Customer service expertise

Attention to detail

Multitasking ability

Problem-solving skills

Technical proficiency with Office 365

Interpersonal skills

Team collaboration

Leadership qualities

Education

GCSE level or equivalent qualification

Tools

Office 365

Job description

A leading risk and claims administration partner in the UK is seeking a Senior Customer Service Advisor who is fluent in English and Japanese. This home-based role involves managing complex customer queries, mentoring junior team members, and delivering exceptional service. The successful candidate will enjoy a competitive salary, flexible working arrangements, and a range of health and support benefits. Join us to impact the future of insurance and help navigate the unexpected.