Senior IT Business Analyst

QBE European Operations plc.; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading insurance company in Leeds is seeking a Senior IT Business Analyst to join their Transformation team. You will work closely with stakeholders to drive initiatives that modernize business practices and enhance customer experience. The ideal candidate has proven experience in a senior analyst role, particularly within the insurance industry, along with strong problem-solving skills and an empathetic approach to customer needs. This role offers a chance to make a significant contribution in a collaborative working environment.

Qualifications

• Proven experience as a senior business analyst or in a similar strategic role.
• Insurance industry experience with understanding of its challenges.
• Experience mentoring and developing analysis team members.

Responsibilities

• Lead analysis activities by breaking down complex business problems.
• Collaborate with stakeholders to assist in delivering value.
• Continuously review solution delivery to meet business requirements.

Skills

Communication skills

Proactive problem-solving

Empathetic understanding of customer needs

Ability to support stakeholders

Experience in Agile or DevOps environments

Education

Professional qualification in business analysis

Job description

Join to apply for the Senior IT Business Analyst role at QBE Europe.

Opportunity

QBE Europe is looking for a Senior IT Business Analyst to join a well‑established Transformation and technology company. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. You will have the chance to work with a talented and collaborative team, and your contributions will directly influence the success of our modernisation initiatives. Understanding the business needs and desired outcomes remains of utmost importance and will be key to the next phases of our growth.

Key Responsibilities

• Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs.
• Anticipate future challenges and opportunities to deliver long‑term value.
• Analyse and challenge business problems, opportunities and needs to drive out what’s really needed.
• Understand the business and technology vision and strategy to prioritise and align key outcomes.
• Collaborate with stakeholders, product owners, developers, testers, scrum masters, solution architects and project managers to assist in the delivery of value.
• Plan and approach analysis activities with clearly defined purposes and outcomes.
• Lead and deliver analysis activities, including breaking down complex business problems into manageable components (e.g., epics, user stories, business requirements), defining and documenting functional and non‑functional requirements, developing process maps and target operating models, data analysis and definition, supporting validation of solutions against acceptance criteria through test planning, execution and coordination.
• Partner with architects or development teams to produce appropriate design specifications.
• Continuously review and assess solution delivery to ensure it meets business requirements.
• Embrace, challenge and evolve standards and practices around ways of working.
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up.
• Balance and prioritise workload, escalating conflicting demands where necessary.
• Contribute to risk management through raising, reviewing, monitoring and supporting mitigation.

Qualifications

• Proven experience as a senior business analyst or in a similar strategic role.
• Strong ability to support stakeholders through change initiatives.
• Insurance industry experience with a deep understanding of its challenges and opportunities.
• Excellent communication skills and a collaborative mindset.
• Strong proactive problem‑solving ability.
• Empathetic approach to understanding and addressing customer needs.
• Comfortable working in fast‑paced, evolving environments with a capacity for managing ambiguity.
• Capable of fostering a culture of learning and applying new insights.
• Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures.
• Expertise in defining business analysis approaches for complex programs and projects.
• Able to maintain impartiality and provide balanced perspectives.
• Proactive in identifying potential issues and taking preventative or corrective action.
• Self‑driven, with a strong sense of urgency and focus on delivering results.
• Experience mentoring, coaching and developing members of an analysis team.
• Experience working in Agile or DevOps environments.
• A relevant professional qualification is highly desirable.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.