Senior Customer Service Leader – Community Centre

Greatersport; Rochdale; On-site; GBP 25,000 - 29,000; Full time

Job summary

A community charity in Rochdale seeks a Senior Customer Service Assistant to deliver exceptional service and manage the Customer Service Assistants. The candidate must have qualifications in Maths and English along with supervisory experience in a customer-focused environment. Responsibilities include customer care, cash management, and service promotion. Ideal for individuals passionate about community service, sports, and customer relations. The offering includes a competitive salary of £25,040 - £28,252 p.a.

Qualifications

• Qualified to GCSE Grade C/4 or above in Maths and English or equivalent.
• Experience working in a customer-facing, target-driven environment.
• Ability to develop positive relationships with stakeholders.

Responsibilities

• Provide a professional and efficient service to customers.
• Line manage Customer Service Assistants.
• Assist in promotion of services and ensure accurate information.

Skills

Supervisory or Team Leader experience

Customer service focus

Excellent communication skills

Ability to set targets

Flexibility in task coordination

Education

GCSE Grade C/4 or above in Maths and English

Tools

Computerised leisure booking systems

Job description

A community charity in Rochdale seeks a Senior Customer Service Assistant to deliver exceptional service and manage the Customer Service Assistants. The candidate must have qualifications in Maths and English along with supervisory experience in a customer-focused environment. Responsibilities include customer care, cash management, and service promotion. Ideal for individuals passionate about community service, sports, and customer relations. The offering includes a competitive salary of £25,040 - £28,252 p.a.