Senior Customer Insight & Analytics Lead

Manchester Airport plc.; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading airport services company in Manchester is seeking a Senior Customer Insight Analyst to enhance customer experience through data-driven insights. The role requires expertise in SQL and data visualization tools, coupled with a passion for improving commercial strategies. Responsibilities include analyzing customer data, developing segmentation models, and collaborating with marketing and service teams. The position offers excellent perks such as 25 days of holiday, a gym, and a pension plan.

Benefits

25 days holiday, increasing with service

10% company pension

On-site gym

Flexible benefits and discounts

Paid volunteering days

Qualifications

• Commercially minded analyst using data to influence decisions.
• Experience generating customer insight for stakeholders.
• Experience working with stakeholders at all business levels.

Responsibilities

• Collecting, analysing and interpreting customer data.
• Building, maintaining and optimising dashboards.
• Developing and maintaining customer segmentation models.
• Acting as a Super User of Customer Data Platform (CDP).
• Monitoring and analysing customer feedback.
• Building predictive models for customer behaviour.
• Partnering with customer service and marketing teams.

Skills

Data insight or customer analytics experience

Strong SQL skills

Experience with data visualization tools

Automating reports and dashboards

Advanced Excel skills

Exposure to AWS or cloud-based data environments

Tools

Power BI

Tableau

Google Data Studio

Job description

A leading airport services company in Manchester is seeking a Senior Customer Insight Analyst to enhance customer experience through data-driven insights. The role requires expertise in SQL and data visualization tools, coupled with a passion for improving commercial strategies. Responsibilities include analyzing customer data, developing segmentation models, and collaborating with marketing and service teams. The position offers excellent perks such as 25 days of holiday, a gym, and a pension plan.