Senior Client Service Delivery Specialist

AON; City of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global insurance firm is seeking a Senior Client Service Delivery Specialist for a hybrid role that allows flexibility between remote and office work. The successful candidate will manage key technical activities in the broking process and engage with various stakeholders to ensure efficiency. Strong experience in the insurance industry and excellent communication skills are essential for this position. Benefits include a discretionary bonus and private medical care.

Benefits

Discretionary bonus

Pension and life assurance scheme

Private medical care

Cycle to work scheme

Virtual GP and employee assistance programme

Workplace savings scheme

Two Global Wellbeing Days each year

Structured onboarding & training process

Qualifications

• Experience in managing large, complex, global insurance contracts.
• Skilled in driving continuous improvement in processes.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Manage key technical activities in the broking/placement process.
• Build strong relationships with colleagues and clients.
• Provide technical advice and handle post-placement queries.

Skills

High attention to detail

Ability to work to deadlines

Ability to work individually and in a team

Relevant experience within the insurance industry

Understanding of insurance risk

Excellent listening

Organisation skills

Presentation abilities

Willingness to learn

Understanding of Word and Excel

Technical knowledge of the process

Subject matter expert skills

Job description

Senior Client Service Delivery Specialist

Hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

You will be responsible for managing key technical activities across the broking / placement process. A usual day as a Senior Client Service Delivery Specialist will involve:

• Engagement with the broking teams – large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
• Using technical systems and engaging with Offshore Partners to produce policy documents / invoice requests.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
• Provide SME technical placement advice to the Brokers as required.
• Complex post placement query handling.
• Liaising with underwriters and Aon network offices.
• Sharing best practice.
• Presenting ideas on process improvements. Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.
• Representing CSD in certain GBC-wide technical areas and conducting technical slip reviews.

Skills And Experience That Will Lead To Success

• High attention to detail.
• Ability to work to deadlines.
• Ability to work individually and in a team.
• Relevant experience within the insurance industry required.
• Understanding of insurance risk.
• Excellent listening, organisation, and presentation abilities.
• An organised, highly personable, and approachable individual who is a skilled communicator.
• Willingness to learn and share knowledge.
• Understanding of Word and Excel.
• Technical knowledge and an in depth understanding of the process from pre to post placement.
• Subject matter expert providing technical guidance and support to brokers on complex risks.

What’s In It For You

• Discretionary bonus
• Pension and life assurance scheme
• Private medical care
• Cycle to work scheme
• Virtual GP and employee assistance programme
• Workplace savings scheme
• Two “Global Wellbeing Days” each year
• Structured onboarding & training process

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon is proud to be an equal opportunity workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

#Hybrid

Note: This posting reflects the job description content; please refer to the official posting for the most current details.