Senior Analytics Lead: Customer & Performance Insights

Dunelm; Leicester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading homewares retailer in the UK is seeking a Senior Analyst to enhance their Customer and Performance Analytics team. This role focuses on driving business decisions through customer insights, analyzing trends across multiple data sources. Responsibilities include weekly trade reporting and developing dashboards to communicate customer satisfaction metrics. An ideal candidate should have strong analytical skills, experience with SQL, and a relevant degree. Join the team to help shape the customer experience and drive strategic decisions.

Qualifications

• Experienced in interrogating data and using analytical skills to tackle business problems.
• Strong commercial instinct and business acumen.
• Ability to synthesise data and insights from multiple sources.

Responsibilities

• Support weekly trade reporting on customer performance.
• Provide data-driven insights on business performance drivers.
• Develop dashboards and reports to communicate CSAT performance.

Skills

Data analysis

SQL

Communication skills

Collaboration

Problem-solving

Education

Degree in Maths, Stats, Economics, Computer Science, Physics or related field

Tools

SQL

Python

R

Job description

A leading homewares retailer in the UK is seeking a Senior Analyst to enhance their Customer and Performance Analytics team. This role focuses on driving business decisions through customer insights, analyzing trends across multiple data sources. Responsibilities include weekly trade reporting and developing dashboards to communicate customer satisfaction metrics. An ideal candidate should have strong analytical skills, experience with SQL, and a relevant degree. Join the team to help shape the customer experience and drive strategic decisions.