Senior Aftersales Manager – Lead Service Excellence

Arnold Clark Group; Chertsey; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading automotive dealer is seeking an experienced Aftersales Manager for its Chertsey Motorstore. This role involves managing a service team, ensuring compliance with policies, and delivering excellent customer service. Candidates must have strong communication skills and a passion for the automotive industry. The position offers competitive benefits including flexible leave and private healthcare. Ideal for those with leadership experience and a proactive attitude.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• Previous experience in a similar role.
• High levels of literacy and numeracy.
• High levels of accuracy and attention to detail.

Responsibilities

• Managing a service team of technicians, advisors and support staff.
• Ensuring all servicing work is carried out correctly and on time.
• Delivering excellent customer service and resolving issues quickly.
• Compliance with company, DVSA, manufacturer and health and safety policies.

Skills

Strong communication and influencing skills

A passion for delivering great customer service

Leadership skills

Good organisation and IT skills

Ability to stay calm under pressure

Job description

A leading automotive dealer is seeking an experienced Aftersales Manager for its Chertsey Motorstore. This role involves managing a service team, ensuring compliance with policies, and delivering excellent customer service. Candidates must have strong communication skills and a passion for the automotive industry. The position offers competitive benefits including flexible leave and private healthcare. Ideal for those with leadership experience and a proactive attitude.