Salesforce Service Cloud Voice Consultant

inoverse-groupe; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology solutions firm in Greater London is looking for an experienced Salesforce Consultant to design and implement voice-enabled customer service solutions. This hybrid role involves working with clients to enhance their engagement with customers through platforms like Salesforce and Amazon Connect. Candidates should possess over 5 years of experience in Salesforce Service Cloud and strong knowledge of contact center operations. Join us to help non-profits achieve their goals with cutting-edge solutions.

Qualifications

• 5+ years' experience with Salesforce Service Cloud or contact centre platforms.
• Hands-on experience with Service Cloud Voice and Amazon Connect.
• Strong understanding of contact center operations.

Responsibilities

• Design and deliver Service Cloud Voice solutions.
• Support workshops, solution design, and technical planning.
• Configure and customize Salesforce Service Cloud Voice.
• Support go-lives and post-implementation improvements.

Skills

Salesforce Service Cloud

Contact center solutions

Workshop facilitation

Telephony platforms

Tools

Salesforce

Amazon Connect

CTI tools

Job description

Role Overview

We are seeking a Salesforce Consultant with hands‑on experience in Service Cloud Voice to help deliver modern, voice‑enabled customer service solutions. In this role, you'll work with clients to design and implement contact centre solutions using Salesforce, Amazon Connect, and Agentforce, helping them improve how they engage with their customers.

Job Type - Hybrid (London)

Hybrid (London)

Key Responsibilities

• Designing and delivering Service Cloud Voice solutions
• Running or supporting workshops, solution design, and technical planning
• Configuring and customising Salesforce Service Cloud Voice
• Supporting go‑lives and post‑implementation improvements
• Work closely with both business and technical teams, supporting projects from discovery through to delivery and optimisation

Core Requirements

• 5+ years' experience పై Salesforce Service Cloud or contact centre platforms
• Practical experience with Service Cloud Voice and ideally Amazon Connect or similar telephony platforms
• Strong understanding of contact center operations.
• Experience with telephony, CTI, or AWS toolsเล่น beneficial

Ready to make a difference?

Apply now and help non‑profits achieve their goals through cutting‑edge Salesforce solutions!