Sales Consultant

Babcockllc; Metropolitan Borough of Solihull; On-site; GBP 21,000 - 26,000; Full time

Job summary

A prestigious jewellery retailer in Solihull seeks a Sales Consultant to join their team. Candidates should have 1-2 years of experience in luxury sales, preferably jewellery, with strong interpersonal skills and a passion for luxury products. This full-time role offers a competitive salary, commission, private healthcare, and a supportive work environment.

Benefits

Competitive salary

Commission

20 days holiday plus 8 bank holidays

Private healthcare

Company pension

Employee discount

Referral programme

Qualifications

• Minimum 1–2 years sales experience in luxury retail, preferably jewellery.
• Confident telephone manner and excellent communication skills.
• Flexibility to adapt quickly to changing needs.

Responsibilities

• Engage clients and build relationships.
• Develop product knowledge of jewellery collection.
• Meet and exceed sales targets in a consultative manner.

Skills

Sales experience in luxury retail

Interpersonal skills

Problem-solving

Ability to build relationships

Job description

Sales Consultant

Location: Solihull, West Midlands, United Kingdom

Hours: 40 hours per week, any 5 of 7 days including bank holidays and weekends.

Salary: Basic salary up to £25,500 per annum, with commission and rewards.

Company: Austen & Blake – established in 2018, a maker of made‑to‑order diamond jewellery with over 200 years of collective experience.

About This Role

We are looking for a luxury jewellery sales consultant to join our successful sales team in Solihull. Join us to deliver unparalleled beauty, craftsmanship, and joy to our loyal customers.

Key Responsibilities

• Client engagement and consultation: greet clients warmly, build relationships by actively listening to their needs and preferences.
• Product knowledge: develop a comprehensive understanding of our jewellery collection, materials and design details.
• Sales performance: proactively meet and exceed individual and team sales targets, while maintaining a consultative approach.
• Customer experience: deliver exceptional service, resolve concerns and create a valued environment.
• Brand ambassadorship: embody our brand and maintain a polished, sophisticated appearance.
• Collaboration: work closely with team members and other departments to enhance visual merchandising and overall customer experience.

Qualifications, Skills & Experience

• Minimum 1–2 years sales experience in luxury retail, preferably jewellery, with a proven track record of meeting and surpassing targets.
• Experience liaising with high‑end clientele is advantageous.
• Confident telephone manner.
• Proactive team player.
• Problem solving: employ critical thinking to identify solutions.
• Flexibility: adapt quickly to changing needs.
• Keen interest in new software and ability to learn systems quickly.
• Excellent interpersonal skills: listening, communication and relationship building.
• Passion for luxury products and innate sense of style.
• Strong attention to detail and eye for aesthetics.
• Ability to work in fast‑paced, dynamic environment while maintaining professionalism.
• Proactive, results‑driven attitude with a genuine desire to exceed expectations.

Benefits

• Competitive salary.
• Commission.
• 20 days holiday plus 8 days bank holiday pro rata.
• Private healthcare.
• Access to 24 hr Employee Assistance Programme.
• Company discount.
• Company pension.
• Employee discount.
• Private medical insurance.
• Referral programme.

Equal Opportunity

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or disability.

Employment Details

Job Type: Full‑time.

Seniority Level: Entry level.

Work Location: On the road.

Experience required: Jewellery – 2 years.

Location requirement: Solihull (West Midlands).

Application Questions

• Do you have 2 years of sales experience? Please note where on your CV.