Resident Liaison Officer (RLO)

Rge Services Limited; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fire and electrical services company in the UK is seeking a Resident Liaison Officer to enhance customer relationships and service delivery. The role involves site-based duties, coordinating with residents, and ensuring effective communication. Candidates should possess strong customer service skills and experience in property management. This is a full-time opportunity offering a competitive salary, comprehensive benefits, and a supportive work environment.

Benefits

23 days holiday, rising to 25 after two years

Flexible working approach

Employee wellbeing programme

Company vehicle and fuel card

Amazing in-house training programme

Qualifications

• Demonstrable previous experience in Social Housing/Council Residential property management.
• Ability to handle a busy workload under pressure and meet strict deadlines.
• A full UK driving licence.

Responsibilities

• Arrange and book appointments/visits to properties.
• Correspond with residents about access and concerns.
• Build strong relationships with residents.

Skills

Strong face-to-face customer service experience

Ability to engage effectively with diverse communities

Excellent time-management and organisational skills

A calm, confident and adaptable communicator

Good general IT skills

Job description

Resident Liaison Officer (RLO)

Join to apply for the Resident Liaison Officer (RLO) role at rge services.

About Us

A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South‑East of England. RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years’ experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South‑East.

About This Role

Customer care is a key role in operational delivery at RGE Services and our Resident Liaison Officers (RLOs) are at the heart of that. This is a site‑based position.

Job Purpose

• Proactive – Seeks out opportunities to improve customer service in every interaction
• Conscientious – Persists with challenging issues to get things done
• Collaborative – Works to support both internal and external stakeholders to ensure positive outcomes
• Transparent – Is the eyes and ears of RGE and our customers

Schedule

• Monday – Friday 08:00am – 05:00pm with 1‑hour lunch break
• Weekends and evenings may be required

Main Duties and Responsibilities

• Arrange and book appointments/visits to properties
• Correspond with residents regarding access and concerns, including home visits
• Call through booked appointments to confirm
• Build strong relationships with residents
• Coordinate between residents and office
• Attend meetings & presentations for residents where required
• Ensure information on vulnerable residents or those posing a risk is communicated in line with policy
• Maintain a proactive approach to identify vulnerable residents within programmes and communicate findings to office
• Maintain effective communication channels with residents and office staff
• Work with SMT and the Contracts team to drive forward the company’s H&S strategy, modelling RGE values while ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture

Experience & Skills

• Demonstrable previous experience working within Social Housing/Council Residential property management
• A calm, confident and adaptable communicator both in person, in writing and on the phone
• Strong face‑to‑face customer service experience
• Ability to engage effectively with diverse communities
• Equally happy working independently or as part of a team
• Highly proactive with a track record of delivering results
• Excellent time‑management and organisational skills
• Ability to handle a busy workload, under pressure and to strict deadlines
• Good general IT skills
• A full UK driving licence

Salary & Benefits

• Competitive salary relative to experience (PAYE)
• 23 days holiday per year, rising to 25 days after two years of employment
• Buy and sell holiday scheme
• Access to a pension scheme
• Time and a half rate for evening and Saturday working hours
• Flexible working approach upon agreement
• Amazing in‑house training programme. E‑learning platforms available. Development review and progression opportunities.
• Employee wellbeing programme
• Casual dress, company social events, on‑site parking
• Company vehicle and fuel card provided

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other, Information Technology, and Management

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We’re an equal opportunity employer and we encourage applications from people of all backgrounds.