Repairs Manager

Scottish Federation of Housing Associations; Livingston; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing association in Livingston is looking for an experienced repairs manager to guide their repairs team. This position involves leading a team to deliver a high-quality reactive service while ensuring tenant satisfaction and managing contractors effectively. The ideal candidate will have a strong background in target-focused roles and proven experience in dealing with building defects. This is a unique opportunity to drive excellence and enhance tenant satisfaction.

Benefits

34 days leave

Contributory pension scheme

Private health care

Subsidised gym membership

Qualifications

• Experience and qualifications in managing repairs teams.
• Proven track record of maintaining high tenant satisfaction.
• Ability to work effectively with external contractors.

Responsibilities

• Guide the repairs team to deliver quality services.
• Manage line responsibilities for the existing team.
• Develop strategies for tenant satisfaction and service excellence.

Skills

Experience in target-focused environments

Skills in dealing with tenant requests

Identifying building defects

Leadership experience

Job description

Almond Housing Association is a registered Scottish Charity based in Livingston, serving tenants and owners throughout the West Lothian area. Currently we are seeking an experienced, technically qualified manager to support and guide our repairs team to deliver a quality reactive repairs service through external contractors to our 2,500 tenants.

Candidates will have relevant experience of working in a target focused environment and have personal experience and skills in dealing with front line tenant requests, along with a proven track record in identifying building defects and specification of effective remedial works. The successful applicant will also be responsible for the line management of an established team therefore previous experience of leading a team is essential.

This is an exciting opportunity to promote excellence in our reactive service and develop greater tenant satisfaction for Almond.

Notes

As part of our commitment to attracting the very best, we offer a comprehensive reward and benefits package including 34 days leave, contributory pension scheme, private health care, subsidised gym membership and Hybrid working.