Remote Loyalty Advisor - Avios & Travel

IAG Loyalty; Remote; GBP 25,000; Full time

Job summary

A leading loyalty program provider in Warrington is seeking a Customer Loyalty Advisor to assist customers with bookings and inquiries. The role includes providing exceptional customer service through various channels like webchat and telephone. Ideal candidates will have experience in a contact center and be comfortable working with technology. This position offers flexible shifts tailored to your lifestyle and the opportunity to work from home. Join a welcoming team focused on creating rewarding experiences for members.

Benefits

Flexible work hours

Work from home

Career development opportunities

Qualifications

• Experience with Webchat, WhatsApp, and telephone communication.
• Comfortable navigating complex systems.
• Permanent address must be within 80 miles of WA2 0XP.

Responsibilities

• Assist customers with bookings and amendments.
• Support customers across digital and voice channels.
• Guide customers to maximize Avios benefits.
• Create outstanding customer experiences.

Skills

Contact Centre experience

Exceptional customer service

Problem-solving

Tech-savvy

Job description

A leading loyalty program provider in Warrington is seeking a Customer Loyalty Advisor to assist customers with bookings and inquiries. The role includes providing exceptional customer service through various channels like webchat and telephone. Ideal candidates will have experience in a contact center and be comfortable working with technology. This position offers flexible shifts tailored to your lifestyle and the opportunity to work from home. Join a welcoming team focused on creating rewarding experiences for members.