Regional Support Operations Leader — Hybrid (UK/ES)

Ingram Micro; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology leader is looking for a Regional Support Operations Manager in Milton Keynes. Responsible for overseeing platform performance and customer support operations, you'll ensure proactive service for strategic customers and drive continuous improvement. Candidates should have a Bachelor's degree in a related field and over three years of leadership experience in this domain. Familiarity with service desk platforms and excellent communication skills are essential for success in this role.

Qualifications

• 3+ years in a global senior leadership role.
• Proven experience managing cross-functional technical teams.
• Strong understanding of platform strategy and self-service technologies.

Responsibilities

• Own platform strategy and execution across defined regions.
• Oversee global support KPIs including ticket resolution and customer satisfaction.
• Serve as the liaison between technical teams and business stakeholders.

Skills

Cross-functional team management

Platform strategy

Customer engagement

Data analysis

AI-driven support models

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Zendesk

ServiceNow

Jira Service Management

Job description

A global technology leader is looking for a Regional Support Operations Manager in Milton Keynes. Responsible for overseeing platform performance and customer support operations, you'll ensure proactive service for strategic customers and drive continuous improvement. Candidates should have a Bachelor's degree in a related field and over three years of leadership experience in this domain. Familiarity with service desk platforms and excellent communication skills are essential for success in this role.