EOC Clinical Advisor (Validator)

Go Airportshuttle; Norwich; On-site; GBP 37,000 - GBP 45,000; Part time

Job summary

A regional ambulance service in Norwich is seeking Clinical Advisors to work in its Emergency Operations Centres. Applicants must be registered Nurses or Paramedics with two years of clinical experience, and will handle various responsibilities to safely manage emergency calls. The role involves both full-time and part-time opportunities with an initial training phase. The competitive salary ranges from £37,338 to £44,962 per annum, with incentives available.

Qualifications

• 2 years of post-registration experience in a clinical environment.
• Experience in A&E, Medical or Primary Care setting.
• Previous face to face or telephone triage experience.

Responsibilities

• Intercept lower acuity and clinically appropriate 999 calls.
• Provide advice and arrange safe care pathways.
• Reduce 999 ambulance demand and A&E admissions.

Skills

High level of IT and telephony dexterity

Able to handle distress

Critical analysis skills

Education

Nursing registration with NMC or Paramedic registration with HCPC

Job description

Job Summary

The Trust is looking to build a talent pool of appointable Clinical Advisor EOC (Validators) to work in the Clinical Assessment Service in the Emergency Operations Centres in Bedford, Chelmsford or Norwich as and when vacancies become available. We are looking for Paramedics and Nurses (Nurses must have adult nursing qualifications). We are looking for full or part time permanent staff ideally to work on our core Rotas. We require a minimum of 18.75hrs per week. There is an initial training period, of approx 3 weeks which will need to be completed on a full-time basis. Clinicians must be able to work at either our Norwich or Chelmsford Control Rooms. We cannot currently support agile or remote working for this role.

Following application if successful your application will be held for 6 months. As and when a vacancy becomes available you will be contacted and offered a position - Start dates will need to be agreed ASAP. If no vacancy becomes available within 6 months you would need to re-apply.

Candidates who have applied within the last six months and were not successful should not reapply for this position.

Main duties of the job

This role intercepts lower acuity and clinically appropriate 999 calls, providing advice and arrange for safe and appropriate care pathways for these patients. The over-riding aim is to appropriately and safely reduce 999 ambulance demand and A&E admissions. The candidate will be an integral part of the evolution and establishment of a Regional CAS that will develop a multi-disciplinary approach to 999 call interception as well as routine triage of non-emergency 999 calls. The successful applicant must hold an NMC nursing registration OR HCPC registered paramedic.

About Us

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone’s throw away and the invigorating North Sea coast to the east. At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Details

Date posted: 16 December 2025
Pay scheme: Agenda for change
Band: Band 6
Salary: £37,338 to £44,962 a year per annum + Incentives
Contract: Bank
Working pattern: Full-time, Part-time
Reference number: 247-EOC-CAV-1225
Job locations: Norwich, Bedford or Chelmsford EOC (CM1 7WS)

Job Responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply:
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
For EEAST internal Candidates looking to join the Clinical Assessment Service - a £2500 incentive payment may apply please see FAQ Document for details.

Person Specification

Essential

Knowledge & Experience

• Currently has Nursing registration with NMC or Paramedic registration with HCPC AND 2 years post registration experience in a clinical environment.
• Experience in the field of A&E, Medical or Primary Care setting.
• Previous experience of face to face or telephone triage.

Able to handle distress

• Able to deal effectively with highly distressed callers.

Personal Skills

• High level of I.T and telephony dexterity.

Personal Aptitude

• Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment.
• Experience of audit, evaluation and Clinical Governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details

East of England Ambulance Service
Address: Norwich, Bedford or Chelmsford EOC (CM1 7WS)
Website: https://www.eastamb.nhs.uk