Clinical Navigator

Haringey GP Federation; Cwmbrân; On-site; GBP 48,000 - GBP 56,000; Full time

Job summary

A leading healthcare organization in Wales seeks Clinical Navigators to provide clinical oversight and ensure patient safety during emergency operations. Ideal candidates will be registered health professionals with significant experience in clinical decision-making. This role involves the management of 999 calls, prioritizing resources, and working alongside a dedicated team in a fast-paced environment. Applicants should possess strong communication skills and be prepared for flexible working hours. Salary ranges from £48,527 to £55,532 annually.

Qualifications

• Demonstrably significant post registration experience required.
• Highly developed clinical judgement and understanding of clinical risk.
• Experience in remote clinical care or assessment service.

Responsibilities

• Provide clinical oversight and advice on patient management after a 999 call.
• Prioritize face-to-face responses based on patient need.
• Support colleagues and ensure patient safety in a fast-paced environment.

Skills

Effective communication skills

Advanced keyboard use

Ability to work at speed

Attention to detail

Leadership behaviours

Decision making

Education

Registered Health Professional (HCP, NMC)

Postgraduate level qualification in a suitable clinical area

Job description

The Welsh Ambulance Services University NHS Trust is looking for highly motivated, critical thinking Paramedics and Nurses to join a new team of Clinical Navigators working at the forefront of 999 call streaming, clinical oversight of emergency calls and intelligent dispatch opportunities.

Working to the top of their professional licence, the post holders will workexclusively from one EMS Clinical Co-ordination Centres and will ensure that at the point of contact with the ambulance service, patients are clinically screened and streamed to services appropriate for their needs.

Clinical Navigators will assure patient safety by reviewing the dispatch order of patients waiting for a face-to-face response by clinical acuity, review live high priority 999 calls and request secondary clinical assessment or streaming incidents to other partner agencies or specialist resources where clinically appropriate.

These exciting new roles are crucial to the ambitious and patient-centred new clinical model developments in our Service and as a senior clinician, you will provide support and advice to colleagues across Team WAST, working in a fast paced and rapidly changing emergency operations clinical team.

Main duties of the job

As a responsible and accountable clinician working within EMS Coordination, your primary role is to provide clinical oversight and advice and make resourcing/prioritisation decisions to ensure the safe and effective clinical management of patients following a 999 call, or patients requiring face-to-face response following a 111 call.

As an experienced clinician, working actively to ensure that any face-to-face response is preserved and prioritised for those most in need, you will be able to demonstrate your ability to recognise and respond appropriately to individual patient risk, considering dynamic and sustained changes within the wider waiting ambulance patient queue in the community.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Please be aware successful candidates will need to commit to attend the induction course which will be up to 4 weeks and will be full time (37.5 hours per week Monday to Friday).

Person Specification

Qualifications and Knowledge

• Registered Health Professional (HCP, NMC) with demonstrable and significant post registration experience
• Evidence of consolidating post qualification practice, across a range of operational settings
• Demonstrating continuous personal development including leadership and change management.
• Significant specialist knowledge and autonomous critical decision making for clinical risk contextualised within patient safety and operational demand
• Highly developed clinical judgement and specialist understanding of clinical presentations, risk and acuity
• Completion of a Remote Clinical Decision-making module (relevant experience or willingness to undertake) which includes using the latest technology, specialised systems and software
• Postgraduate level qualification or credits in a suitable clinical area.
• Experience of working within a remote clinical care or assessment service and meeting quality and performance standard metrics
• Completion of a Remote Clinical Decision-making module
• Operational Commander (if not obtained, must be willing to complete training and maintain standards)

Skills and Atttibutes

• Effective and sensitive communications skills
• Advanced keyboard use for navigating at speed between calls
• Ability to operate between multiple screens on headset
• Ability to adapt to and work at speed on computer software for answering and reviewing calls
• Attention to detail to maintain track of patient calls and conditions across multiple media simultaneously
• Ability to adapt tactical actions into operational delivery
• Demonstrating role model leadership behaviours and adapting styles to match situations and audiences.
• Ability to assertively communicate, state and maintain a patient safety focus
• Ambition to work within a high performing team
• Able to demonstrate consistent and self-directed high level of performance whilst working under pressure.
• Ability to consider, decipher, and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others.
• Ability to discern between multiple calls and listen for nuances that may inform judgements that affect response order
• Ability to demonstrate mental agility and decisiveness in rapidly changing environments.
• Being accountable for clinical decisions and actions and in turn, holding others to account.
• Diplomatic, confidential, and assertive.
• Willingness to take personal responsibility for the success of the role
• Ability to recognise and support staff suffering from emotional trauma, whilst recognising own limits and when to ask for help.
• Ability to demonstrate negotiation and influential skills.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Experience

• Prioritising conflicting demands and often unpredictable work patterns
• Ability to demonstrate visible clinical leadership in challenging and stressful situations
• Experience of working with a diverse range of clinical presentations
• Experience in dealing with a range of age and social groups
• Evidence of significant pre/out of hospital emergency care or experience in an acute clinical environment
• Good understanding of the wider health care community within the context of remote care
• Experience of working in a demanding and fast-moving environments
• Experience of developing live tactical working plans to meet strategic and clinical objectives
• Experience working with EMSCCC or Remote Clinical Care or assessment service and meeting quality and performance standard metrics.

Other

• Satisfactory Standard/Enhanced DBS clearance including an/a Adults and Childrens Barred List check
• Demonstration of adherence to and reflection of Trust values and behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£48,527 to £55,532 a yearper annum, pro rata