NHS 111 Integrated Urgent Care Clinical Advisor

Woodworker's Journal; Winchester; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Job Summary

NHS 111 Integrated Urgent Care Clinical Advisor – NHS 111 Clinical Advisors – salary: Band 6 (£38,682 - £46,580) + unsocial hours allowance as per section 2 Agenda for Change. Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 Service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.

Training and Availability

Full and part time positions available. We're now inviting new team members to join our upcoming training courses starting in March and April 2026. Apply now to secure your place and kick‑start your journey with us! This is an office based role in our Otterbourne office; home/remote working is not available. Please consider these points carefully before applying for this role. We cannot provide sponsorship for this role.

Main Duties

Working with NHS 111 is a demanding but highly rewarding career where you'll realise you're making a difference to patients who use the service every day. You will call patients to clinically assess their symptoms while collaborating in a multidisciplinary team, including health advisors, nurses, paramedics, mental health practitioners, pharmacists and more, to ensure each patient receives the right care, in the right place, the first time. You need to be a good communicator with an excellent telephone manner, be computer literate, be passionate about high‑quality patient care and be able to remain calm under pressure.

About Us

• Training and support from our dedicated in‑house education team.
• A nationally recognised qualification in Pathways.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• Enrolment into the NHS Pension Scheme.
• NHS discounts in over 200+ stores including holidays, days out, car insurance, restaurants and clothing.

Job Details

• Date posted: 09 February 2026
• Pay scheme: Agenda for change
• Band: Band 6
• Salary: £38,682 to £46,580 a year pro rata, per annum
• Contract: Permanent
• Working pattern: Full‑time, Part‑time
• Reference number: 195-26-111CA-REN-B
• Job locations: Southern House, Sparrowgrove, Otterbourne, SO21 2RU

Job Responsibilities

You will need to be able to commit to a 9‑week full‑time training programme which will be fully paid.

• NMC registration or HCPC Registration
• At least 3 years minimum post‑registration experience
• Registered general nurse (RN1, RNA)
• Triage experience
• Ability to remain calm under pressure
• Good level of computer literacy
• Ability to communicate effectively
• Recent professional clinical experience
• Prepared to work 5/8 weekends in a 4‑week period and the shifts are 6/8 hour in length.

Desirable Requirements

• Motivated towards further professional development
• Understanding of Clinical Governance and audit practices
• Flexible working approach

Person Specification

Essential

• Recent professional experience
• Triage experience
• Customer service experience
• Experience of dealing with emotionally charged situations
• Registered General Nurse (RN1, RNA), Specialist Practitioner or Paramedic
• Valid registration with NMC/HCPC

Desirable

• Previous experience in a call centre environment such as NHS Direct
• Supervisory/coaching/mentoring experience
• Teaching or assessing qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer Details

• Employer name: South Central Ambulance Service NHS Foundation Trust
• Address: Southern House, Sparrowgrove, Otterbourne, SO21 2RU
• Employer's website: https://scasjobs.co.uk/ (Opens in a new tab)