Receptionist & Administrator

West Suffolk Clinical Commissioning Group; Tiptree; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A healthcare practice in Tiptree is seeking an enthusiastic receptionist for a full-time position. The ideal candidate will provide excellent customer service, manage patient queries, and maintain records with precision. As part of a supportive team, you will need strong IT skills and previous experience in a healthcare setting is desirable. This role offers a friendly work environment with flexible working patterns and generous leave. Ideal for someone passionate about patient care in a busy, innovative practice.

Benefits

Generous annual leave

Flexible working patterns

Support during difficult times such as free counselling

Qualifications

• Must have customer service/patient experience.
• Strong IT skills with attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Responsibilities

• Greeting and directing all patients.
• Making appointments and answering queries.
• Maintaining patient records and databases.

Skills

Customer service experience

Excellent communication skills

IT and administration skills

Ability to work under pressure

Experience with the general public

Job description

About the Role

Tiptree Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a full-time basis, for 35 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

We are a friendly, busy and innovative practice in north-east Essex. The team comprises two friendly, supportive partners and 7 salaried GPs. We have an excellent nursing team comprising 4 advanced nurse practitioners (ANPs), 1 paramedic, 4 practice nurses, 2 HCAs, 2 clinical pharmacists and 1 pharmacy technician.

We are an award-winning, semi-rural practice of approximately 12,000 patients, in Tiptree, North-East Essex, the jam-making capital of the universe! We are in an ideal location close to England’s oldest town, Colchester, with nearby rail-links direct to London, and easy access to the east coast. We pride ourselves on being relaxed, with family-friendly and flexible working patterns.

We strive to look after our employees as well as our patients, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling. We also work as a collaborative primary care network alongside Mersea Island Medical Practice and Rowhedge Medical Centre.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.