Receptionist

HCA Healthcare UK; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Bournemouth is seeking a Corporate Receptionist to deliver exceptional front-of-house service. This role involves welcoming clients, managing inquiries, and ensuring seamless operations. The ideal candidate will have over 2 years of receptionist experience, excellent customer service and communication skills, and proficiency in Microsoft Office. Join a dynamic team where your efforts are valued, and enjoy a range of flexible benefits.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contributions

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Discounts with major retailers

Qualifications

• Previous experience in a similar receptionist role is essential.
• Ability to provide warm and professional client service.
• Confident working in a fast-paced corporate environment.
• Strong organisational skills to manage front-of-house operations.
• Proficient in using Microsoft Office and general IT tools.

Responsibilities

• Welcome and assist clients and visitors with professionalism.
• Manage front-of-house operations, including inquiries.
• Issue and explain client paperwork accurately.
• Communicate needs clearly to provide seamless service.
• Maintain high standards of presentation and confidentiality.

Skills

Exceptional customer service

Communication skills

Organisational abilities

Microsoft Office proficiency

Receptionist experience

Education

2+ years of Receptionist or Front of House experience

Job description

Location: Bournemouth, 26-32 Oxford Road, BH8 8EZ / HCA Primary Care.

About HCA UK Corporate Healthcare

HCA Healthcare UK is renowned for delivering first-class private hospital care and for its expertise in managing complex medical cases. Beyond our hospitals, we are also a well-established, nationwide leader in Primary Care and Corporate Healthcare services, bringing high-quality, personalised care directly into the workplace.

Our clinical and non-clinical teams are embedded within some of the UK’s most prestigious organisations, including global banks, insurers, and professional services firms. This ensures their employees have seamless access to exceptional healthcare support, tailored to the demands of their professional environments.

The Opportunity

We are looking for a Corporate Receptionist to join our team Primary Care division located in Bournemouth. This is a prestigious front-of-house role where you’ll be the first point of contact for employees and visitors — providing a warm, professional, and efficient service that reflects both HCA’s and our client’s standards of excellence.

You’ll play an important role in creating a welcoming environment and delivering a smooth, high-quality experience for every patient and visitor.

Key Responsibilities

• Welcome and assist clients and visitors with professionalism, warmth, and discretion.
• Manage front‑of‑house operations, including telephone and email enquiries.
• Issue and explain client paperwork, ensuring accuracy and efficiency.
• Support a seamless journey by communicating clearly and anticipating needs.
• Maintain high standards of presentation, safety, and confidentiality at all times.
• Work independently and confidently in a professional, fast‑paced setting.

About You

• Previous Receptionist or Front of House experience (2+ years) essential.
• Exceptional customer service and communication skills, both face‑to‑face and via phone/email.
• Strong administrative and organisational abilities.
• Confident working autonomously in a professional corporate environment.
• Proficient in Microsoft Office and general IT systems.
• Healthcare or corporate front‑of‑house experience is desirable but not essential.
• A polished, approachable, and adaptable manner — always representing HCA’s values of care, integrity, excellence, and teamwork.

Why HCA UK

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.

As a Senior Receptionist you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

Advert closing date: Second Week of January 2026

Choosing HCA UK means joining a community where you're supported to grow, recognised for the difference you make and surrounded by colleagues who share your commitment to care. With advanced facilities, clear career pathways, exceptional benefits and comprehensive wellbeing programmes we're dedicated to caring for you the way you do for others - it's how we care.

Our patients come from across the globe and so do our colleagues. It’s this rich blend of cultures and shared purpose that makes HCA UK such a rewarding place to build a career. We’re proud of our inclusive, diverse and compassionate culture, where everyone is respected, supported and empowered to bring their whole self to work. With over 100 nationalities represented and a strong commitment to equity we’re creating a workplace where everyone can feel like they belong.

Learn more about our culture and values and the people who bring them to life.

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At HCA UK we recognise the value of candidates who have served in the Armed Forces. As proud signatories of the Armed Forces Covenant we welcome applications from both Armed Forces Veterans and Armed Forces Reservists.

HCA UK is proud to be named among the top 50 in the Financial Times UK’s Best Employers 2025, based on an independent survey of 20,000 employees. This recognition highlights our commitment to supporting our colleagues.

We take our quality of care very seriously as every one of our facilities is monitored, inspected and regulated by CQC.

HCA UK is proud to be part of the Disability confident scheme which supports employers to successfully employ and retain disabled people and those with health conditions.